Manager Customer Service

JOSEPH H. ROSENBERGER JR.

Suwanee, GA • 609-***-**** • ******.***********@*****.***

PLANT/ OPERATIONS / MAINTENANCE MANAGER

** ***** ** ************ & LEADERSHIP • CREATIVE SOLUTIONS TO PROCESS IMPROVEMENTS THAT DELIVER RESULTS

Performance-driven maintenance manager offering comprehensive achievements within a manufacturing environment. Solid history of optimizing productivity, improving profitability, and turning around struggling operations. Earned reputation as “the fixer,” resulting in numerous promotions to challenging assignments. Forged results focusing on teamwork, customer service level, and cost containment.

“Joe has proven himself to be a valuable asset to the plant. His work ethic and professionalism have earned him the respect of his peers, supervisors and suppliers.” Plant Manager

SELECTED HIGHLIGHTS

Resolved inconsistencies in product formula by collaborating with marketing, research, and customers. Created systems to reliably produce and monitor formulas resulting in regaining marketplace loyalty.

Key contributor in completing capital projects on time and within budget.

Spearheaded plan to reduce repairs by teaching maintenance skills to production operators. Changed performance expectations for operators to take care of their own equipment.

Championed opportunity to increase productivity and reduce downtime by retooling production allowing 2 lines to run simultaneously.

Hand-picked as key member of cross-functional team with mission to identify and resolve quality, safety, and process problems in facilities.

Improved safety record from 1 violation every week to zero in 1 year.

Received: Excellence Award – 1997, 1998 • Division Safety Award – 1997, 1998, 1999, 2003

Most Improved Plant Award – 2001, 2006

PROFESSIONAL EXPERIENCE

NATIONAL GYPSUM COMPANY 1988–2012

MAINTENANCE MANAGER / MILL MANAGER, New Jersey (2005–2012)

Promoted to revamp old plant with history of excessive maintenance costs. Managed all maintenance activities including production, capital projects, equipment, parts, and building. Prepared requests and selected contractors for capital projects. Led staff of >20.

Reduced maintenance spending by implementing comprehensive preventative maintenance program that provided training and specialty tools for operators. Installed upgraded equipment.

Increased dryer output while enhancing material consistency.

Improved efficiencies and financial/order tracking by revamping all processes.

PLANT MANAGER, Indiana and Texas (2001–2005)

Planned, organized, and directed manufacturing and maintenance operations through effective utilization of manpower, equipment, facilities and capital improvements. Attained objectives and production schedules while ensuring product standards that exceed customer expectations. Manage staff of >15.

Coached and mentored 2 direct reports leading to their promotions within the company.

Reduced tape products complaints 80% within 12 months.

Increased quality and consistency of ready-mix compound.

Earlier National Gypsum Career (1987–2012)

Operations Tech • Maintenance Mechanic • Production Tech

EDUCATION / TRAINING / CERTIFICATIONS

2012 Six Sigma Training – Villanova (in process) • Electrical Courses – Hudson Valley Community College

Management, Safety, OSHA, courses – National Gypsum Company • Certifications: First

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