Customer Service Manager

Curriculum Vitae for Joydeep Dasgupta

Objectives:

Work with a MNC with a brand value in the market and achieve a Managerial position in the Company by virtue of benefiting both the employer and the employee by bringing in more business, stable working conditions and building strong relationships between the workforce and the management.

Personal Profile / Personal Attributes:

• Is sincere and hardworking

• Good team player

• Co-ordinates well with team members and assist the Manager in team building activities

• Always have a positive attitude with lots of energy and enthusiasm in the processing floors.

Professional Experience / Specialisms:

• Seven years experience in BPO industry

• Have worked for Dell computers (portables) in WIPRO BPO, Delhi troubleshooting hardware problems (E-mail, Chat, and also sometimes Voice Support)

• Currently working as a CSE in HSBC Global Resourcing Service Centre, Visakhapatnam providing end to end solutions for Credit Cards, Debit Cards, General Banking for UK, Scotland and the Northern Ireland customers

• I have also been a part of the UK Credit Cards Collection Process and was actively engaged in the remigration of the process to another Global Service Delivery Centre in Kolkata by imparting training of the products/services offering by HSBC to three new trainees over there.

• He has also volunteered for “HSBC- in Community” Programme by visiting and offering teaching to the backward students of a local Municipal School sponsored by HSBC for “HSBC in the Society” initiative.

• I have also worked on a project to reduce the consumption of electricity in both domestic and official life by promoting the sales of CFL bulbs in office and also run an educational programme on “how to save the planet Earth” among my fellow colleagues.

• Have also achieved Process Top Performers and several Customer Compliments for delivering service excellence in the current process

• Have had also been a part of the successful remigration of First Direct (a bank within HSBC group) Cards process to Visakhapatnam and also have trained a couple of incumbents to the process.

• Happened to be a part of the office cricket team as well.

Skill Sets:

Customer Service, Technical Troubleshooting, Trainer, Project Facilitator.

Career History:

March 2004- November 2005 Customer Service Executive Wipro BPO New Delhi

November 2005- Till date Customer Service Executive HSBC GSC Vizag

Personal Details: Educations and Qualifications :

• Name: Joydeep Dasgupta Bachelor Of Commerce (B. Com), Diploma in Business Management from ICFAI University.

• Address: (Current): Flat P- 1,

Maruthi Apartments

MVP Colony

Sector – XI

Visakhapatnam- 530017 Hobbies:

Andhra Pradesh Have a high interest in Cricket

• Address: (Permanent): Reading Story books (horror,

P- 83, C.I. T Scheme- VII(M), detectives etc)

Kolkata – 700 054

West Bengal

• Phone Number: 91-998*******(M)

0891- 2711993(H)

• E-Mail- ***********@*****.***

• DOB: 14 October 1975

• Marital Status: Married

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