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Manager Customer Service

Location:
Pineville, LA, 71360
Salary:
13.00/ hrly
Posted:
May 10, 2012

Contact this candidate

Resume:

Dustin Cole Roberts

Contact Information

**** *** ********** ***. ***. 232

Pineville, la 71360-2014

Phone: 318-***-****

Email: wcauzr@r.postjobfree.com

Objective

To successfully find a challenging job in a field where I can use my experience and education.

Education

Graduated LSUA in 2009 with a degree of Bachelor of Arts in History

Minor: Political Science

Overall GPA: 3.0/ Major GPA 3.6

Summary of Qualifications and Skills

Computer Skills: Typing, Microsoft Word, Excel, Power Point, Front Page, Outlook

Highly Motivated

Fast Learner

Works Well Under Pressure

Hold Class D Chauffer’s License

Licensed Insurance Producer in Louisiana

Extensive background in Collections and Finance

Volunteer Work

Auxiliary Officer, Winnfield Police Department, Winnfield, La (August 2008-December 2009). Successfully completed part-time officer training, received certificate of completion of sixty plus hours of in house basic training, and successfully completed chemical weapons training.

Employment History

Branch Manager, Tower Loan of Oakdale, Oakdale, La (October 31, 2011 to January 10, 2011) Job duties: Running everyday operations of a finance company, taking applications on current or prospective customers for loans, approving, selling, and closing loans, collecting past due accounts by contacting through use of the telephone, mail, or by field visiting customers’ residences, filing necessary paperwork on bankruptcies, filing suit on delinquent customers, receiving payments, balancing a cash drawer, making nightly bank deposits, training employees, and following policy and procedures that were given to me my supervisors.

Assistant Manager, Tower Loan of Pineville, Pineville, La (May 23, 2011 to October 31, 2011) Job duties: Assisting the manager of a finance company with everyday operations, taking applications on prospective and current customers for loans, selling and closing loans approved by manager, collecting past due accounts by telephone, mail and field visiting residences, balancing a cash drawer, and making nightly deposits, customer service, and answering telephones. Promoted to Management after 5 months.

Manager Trainee, Aaron’s, Jena, La (March 1, 2011 to May 20, 2011) Job duties: Managing and collecting payments on overdue accounts, field visiting customers, driving and helping deliver merchandise, approving payments and payment plans, customer service, answering telephones, sales, and cleaning merchandise. Voluntarily left position.

Program Tech, Rainbow House Detox, Pineville, La (August 1, 2009 to December 31, 2010) Job Duties: Follow policy and procedures as instructed by supervisors and manual, follow ethical guidelines, enforce the rules set by staff by keeping clients on a schedule by making sure they attend scheduled activities such as meeting, group sessions, and chores. I also completed intake paperwork on incoming clients as well as paperwork on clients being discharged, answering phones, and transferring client to various destinations. Reason for leaving: State shut down facility on December 31, 2011 due to budget cuts to the Department of Health and Hospitals.

Public Relations Advisor, Kent House Plantation, Alexandria, La (May, 2009 to July 2009) Job duties: Creating and promoting events held by the Kent House, contacting vendors for special occasions, contacting media outlets for such as local newspapers and television stations to promote events, creating pamphlets and mail out cards, providing tours to customers, and cleaning the grounds. Reason for leaving: Laid off along with three other employees due to state cutbacks to the Department of Parks and Recreation and Tourism.

Night Watchman and Security, Church of God, Camp Pollock, Pollock, La (Summers of 2007 and 2008) Job duties: Making sure campers were in a safe and secure environment by patrolling the camp grounds.

References

David Brocato

Supervisor

Cenla Chemical Dependency Council

Pineville, La

Phone: 318-***-****

Professional Reference

Lisa Morgan

Manger

Tower Loan of Pineville

Pineville, La

Phone: 318-***-****

Professional Reference

Nicole Penuell

Supervisor

Tower Loan

Phone: 318-***-****

Professional Reference

Douglas Beavers

Assistant Manager

Tower Loan of Pineville

Phone: 318-***-****

Personal and Professional Reference

Tommy Sandifer

Teacher

LaSalle Parish School Board

Jena, La

Phone: 318-***-****

Personal Reference



Contact this candidate