Customer Service Manager

ALIA GORSUCH

*** ******* **, *********, **

Phone: 707-***-****

wc7mnu@r.postjobfree.com

QUALIFICATION HIGHLIGHTS:

• Family Readiness Coordinator

• Great customer service

• Public speaking experience

• Excellent oral & written communication skills

• Proficient with Microsoft Word, Excel, Access and PowerPoint

• Conducted monthly meeting for top military officials

• Conducted training for military spouses

• Provided monthly class for military spouses

• Fully understands Military Protocol and chain of command

• Experienced with most types of general office equipment

• Able to Lift over 50 lbs

WORK EXPERIENCE:

Oct 2010-Present

Dutton Design Build

Bookkeeper/office manager

• Handle all billing for construction company

• Order office supplies

• Manages all finances to include payment to subcontractors

• Work with accountant for yearly taxes

• Handles all insurance and workman’s compensation taxes and payments

Oct 2008- Sept 2009

Marine Corps Family Team Building, MCB Hawaii

LINKS Mentor

• Facilitate a learning environment for Military spouses

• Conducted monthly classes for Military sponsors and dependents

• Family Readiness Advisor

• Provided advise and recommendations to senior leadership on activities for Military spouses

• Conducted monthly meetings to inform senior leadership of issues related to Military spouses

Sept 2004-June 2007

United States Marine Corps, Sacramento, CA

Family Readiness Coordinator

• Organized all programs for over 100 Marine Corps Spouses from Fresno to Redding, CA

• Conducted annual training for spouses that were trained to assist me

• Attended yearly conferences to inform military officials on what was needed to improve quality of life for Military spouses

Nov 2001-April 2002

Marine Corps Logistics School, Jacksonville, NC

Curriculum developer

• Develop curriculum for Marine Corps Logistics School

• Attended critical thinking and testing through UNC Chapel Hill

• Supervised curriculum developer’s material to be submitted to Headquarters of the Marine Corps

April 1992-April 2000

Travis AFB, CA

United States Air Force Reserve C-5 Loadmaster

• In charge of loading cargo aboard the C-5 to include vehicles, helicopters and hazardous material.

• Calculated center of gravity of the aircraft to ensure proper take off and landing of the aircraft.

• In charge of the safety of passengers before, during and their flight

EDUCATION:

Southern Illinois, Carbondale, IL

February 2000- March 2002

B.S in Workforce Education with an emphasis in curriculum development

References

• Natalie Francisco MCRD MCFTB 619-***-****

• Dan Dean 12th MCRD FRO 619-***-****

• Maj. Brian Dennis, Marine F-18 pilot 858-***-****

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