Manager Management
Resume:
MICHAEL S. FRIEDLANDER
Basking Ridge, NJ 07920
Home: 908-***-**** Cell: 917-***-**** e-mail: wbzrho@r.postjobfree.com
Summary:
Over 11 years of experience managing cross-divisional teams integrating systems at pharmaceutical and financial services organizations. Experience includes managing budgets that exceed $5 million and leading global initiatives through the system development lifecycle (SDLC) for validated and non-validated systems. Possess strong management, organization, communication, analytical and process improvement skills.
Professional Experience:
Merck, Whitehouse Station, NJ
Manager, Global Services 12/07 – present
• Direct architecture and system development teams to design and implement toolsets and processes for forecasting and managing IT system requirements and program dependencies.
• Develop and implement governance processes to ensure that enterprise architecture proposals are reviewed and considered by IT investment and portfolio councils.
• Reduce IT costs by implementing system solutions to manage enterprise-wide application inventories, capabilities and technology standards.
• Support application decommissioning efforts by implementing Cognos and BIRT custom reports to identify decommissioning candidates and produce real-time application metrics.
• Lead knowledge management team to develop and implement solution plans for storing enterprise architecture artifacts, communicating with internal and external stakeholders and collaborating with divisional and departmental teams.
• Collaborate with IT divisional leads to manage and sustain enterprise-wide architecture direction & standards.
Merck (formerly Schering-Plough), Summit, NJ
Manager, Merck Manufacturing Division
• Managed systems team and 10 cross-divisional project teams to validate, implement and maintain GxP/regulated systems.
• Designed and developed master service level agreements and professional services statement of works that value $5 million.
• Developed and maintained project lifecycle documents and supporting standard operating procedures (SOPs) for global systems. Includes but is not limited to: requirement specifications, configuration specifications, report design specifications, validation plan, user acceptance testing protocol, and system use and maintenance SOPs.
• Managed project teams to integrate enterprise-wide learning management systems (LMS) with SAP and Oracle.
• Configured global systems to meet 21 CFR Part 11 requirements, company Safe Harbor requirements, local labor laws and all other applicable regulations.
• Designed and managed the execution of development testing (Operational Qualification, OQ), system validation (Performance Qualification, PQ), and performance testing.
• Developed and implemented Saba and Plateau LMS deployment plans for manufacturing sites using defined business and system processes.
SkillSoft, Roseland, NJ
Program Director, Solution Services 03/05 – 12/07
• Directed and managed Automatic Data Processing’s (ADP) $6 million learning program by implementing learning technologies across business units.
• Consulted with ADP and SkillSoft senior level management to develop the organization’s learning strategy and system integration opportunities.
• Managed SkillSoft and ADP resources to integrate global Saba LMS, HR systems, and supporting technologies.
• Collaborated with SkillSoft’s and ADP’s IT organizations to develop ADP’s learning portal and intranet site.
• Managed system upgrades and ensured system functionality matched configuration specifications and design specifications.
• Developed Crystal and Access based reports to document system utilization and determine learning trends.
AXA Financial (formerly The MONY Group), New York, NY
Manager of Learning Technologies, Distribution Marketing & Learning 09/02 – 3/05
• Worked with Chief Learning Officer and senior management to evaluate and select the organization’s learning technology toolset.
• Directed system integration projects to support the development and deployment of the organization’s LMS’, e-learning courseware and learning technology tools.
• Collaborated with vendors to test, resolve and implement system patches prior to system deployment.
• Developed learning technologies support materials and trained help desk staff on common system issues and solutions.
• Designed marketing campaigns and distributed marketing materials to increase awareness and utilization of learning opportunities.
Morgan Stanley, New York, NY
Business/Technical Analyst, Learning & Development – Sales Training 07/99 – 5/02
• Documented and analyzed user and business requirements for learning technologies.
• Collaborated with 3rd party vendors to design and develop eLearning courseware and learning technologies.
• Reviewed vendor RFP responses and assisted in the evaluation and selection of the organization’s learning management system.
• Worked with HR, IT and 3rd party vendors to integrate and implement the organization’s LMS.
• Maintained and upgraded department owned systems by adding application functionality and modifying system configurations.
Education:
Pace University, Lubin School of Business, New York, NY
Major: Information Systems
Masters of Business Administration, May 2005
Syracuse University, School of Management, Syracuse, NY
Dual Major: Management Information Systems and Marketing
Bachelor of Science Degree, May 1999
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