Engineering Manager

OBJECTIVE

Continue to build a senior technical management career in Telecom and Information Communications Technology (ICT) where I can use my extensive architecture, project management, technology/service development, planning, sales/operational support, provisioning and team leadership experience to contribute to the success of a dynamic, leading edge corporation.

SKILLS and ACCOMPLISHMENTS

Major Projects

• Designed and deployed PharmaTrust Hyper-V VM (virtual machine) processor and storage system infrastructure running on HP blade servers and maintained VHD’s, SAN’s running software OS/apps such as Windows 2008 R2, Linux, Radius, MySQL, XML, HTML, PHP, Tender Retail POS gateway and Domain Controller

• Designed and integrated a proven effective Point Of Sale (POS) PCI and EMV compliant system for the PharmaTrust remote MedCentre pharmacy drug payments; included: payment gateway, payment merchant bank integration, hardware/firmware design (card scanner, PinPad, controller), and product OEM/distributor/key injection suppliers

• Designed and successfully deployed a bonded DSL solution which effectively load balanced in both directions an encrypted VPN tunnel over multiple DSL loops

• Integrated Lavalife.com web services to Frontier Network's IP platform (acquisition)

• Built out initial Internet/Data network platforms for startups: TeraGo (national), Maxlink (4 major markets) and Netcom Canada (national)

• Modernized TeraGo's Ethernet platform to support QOS/MPLS for advanced services; included deployments of next generation radios, routers, switching equipment and support systems

• Integrated World Without Wires wireless platform to TeraGo (acquisition)

• Technology/Consultant lead to successfully build-out Rogers Cable Internet new MPLS backbone and data control centres; included seamless moving of 500k+ customers (@Home network decommission)

• Consolidated 11 separate IP networks at AT&T Canada due mostly to acquisitions (Metronet/E-Connect, Netcom, Interlog, Unitel)

• Built out major data centres at Netcom Canada, Maxlink and Rogers

• Built out national wholesale dial-up Internet network for Microsoft at Unitel Communications

• Major PBX deployments at Bell (while studying at University) for Hydro, St Joseph's Hospital and Woolworth

Business and Service Development

• Long track record as an innovator in wireless, fibre and traditional Telco platforms to develop advanced Telecommunication services

• Helped TeraGo achieve over 25 quarters of continuous revenue growth

• Helped lead redevelopment of managed MPLS services at Frontier including customer portal for location/ticket/network status info, sales pricing model/book, support process/automation and AE/SE customer material

• Provided business development and sales engineering support to prospect and close $1M+ worth of deals with three emerging cellular providers to provide wireless backhaul services; required technology advancements using recently available licensed spectrum to connect 80% more locations (than originally proposed)

• Recently developed and built a national wireless and fibre QOS MPLS data platform for advanced data and voice services

• Launched voice SIP trunking services including test turn-up processes, performance/capacity monitoring systems and integration into VOIP/PSTN gateways

• Launched national MPLS data and private TLS services

• Launched 24Ghz multi-point wireless data/voice services including innovation of a Japanese radio product to improve service performance specifications

• Advanced 5Ghz wireless multi-point technology to support services previously only available on point-to-point wireless technology; allowed for competitive pricing and scalability

• Led the development of Rogers VOIP cable services which included building out of a multi-million dollar integration test lab environment

• With AT&T Canada and Netcom developed, built and launched dial-up analogue, ISDN and ADSL IP services (including most related support systems and processes)

Planning

• Proven planning capabilities to road map Technology/Service development including engineering plans for deployment

• Provided yearly Technology plans for radio, network, spectrum, security, services and leased backbone facility plans most recently for TeraGo

• Participated in yearly budget exercises for CAPEX and OPEX; then subsequently provided deliverables successfully within budget

• Developed long term forecasts through trending models for network bandwidth, market coverage, inventory, resources, spectrum etc

Standardization

• Created initial IP network and RF technology standards for start-ups TeraGo, Maxlink and Netcom Canada

• Standards include the following: network site types, engineering design templates, technical service descriptions, IP network architecture, hardware guides (config templates, software codes, sparing etc), troubleshooting guidelines

• Operations Support Systems development for Alarm, Performance, Capacity and Traffic Monitoring; Including: HPOV NodeMgr, Nagios, Smokeping, Netflow, Weathermap, MRTG, MapInfo

• Engaged in leading monthly training forums and knowledge transfer/handoff sessions whenever a new technology standard was developed or revised

Industry Relations

• Over 7 years experience of relations and lobbying Industry Canada with proven results: lifted moratorium on 11Ghz spectrum, helped to established new 26Ghz spectrum band, catalyst for 3.65Ghz spectrum release

• Over 10 years relations with most major global carriers, data centre providers, hardware vendors and forums including: Rogers, MTS-Allstream, Telus, Bell Canada, Level3, Cogent, PIX, SIX, TORIX, Cisco, Juniper, Motorola, Redline, Oracle, Dell, HP, Source Forge, ARIN, CompTel, VON, Networkers, NANOG and IEEE

Technology

• RF wireless engineering professional with extensive experience in RF broadband/Wifi/WiMAX product development and RF network design

• Expert level IP architect with extensive experience working with the following network/systems technologies: routers, DSL/dial-up modems, VPN/security, campus switches, fibre optics /SONET/DWDM/FTTX, test/simulation equipment, NT/UNIX servers/systems/apps, data centres (load balancers/space/power), VOIP devices, VMWare/Cloud architecture

• Professional training certificates with key vendors, including: Cisco, Juniper, Redline, Dragonwave, Motorola, Metaswitch, Avaya, IXIA, Alcatel, Lucent, Oracle, Checkpoint, HP and Microsoft

• Strong understanding and experience in enterprise architecture concepts such as Zachman, TOGAF and Gartner

• Systems infrastructure: VMware, Hyper-V, Windows Server 2008 R2, Linux, HP/Dell Blade Servers, F5/Cisco Load Balancers, Storage Systems, NetApps SAN/NAS,

• Systems Apps/Tools: Java, HTML, XML, MySQL, PHP, Radius, KeePass, OTRS, Remedy, HPOV, Domain Controllers/Active Directory

• Fluent network protocols including: IPv6, SIP, TCP/IP, BGP, OSPF, QOS, MPLS, VOIP, IPSec, ATM, PPPoE, GSM/GPRS, UMTS/HSDPA, CDMA, DOCSIS, LDAP, Netbeui, SSH, IKE-VPN

Process

• PQMI & Six Sigma training with advanced knowledge level

• Experience working in a strict ITIL change control and Zachman & Gartner architecture environment; helped develop internal processors at PharmaTrust and participated as an approver on the ITIL Change Advisory Board (CAB) and as an ITIL Change Manager

• Process owner at AT&T Canada and TeraGo

• Lead teams to develop supplier and customer in/outputs, process stages, reporting metrics and helped to drive process and systems automation improvements

• Process areas included: Capacity Management, Customer Provisioning, New Product Development and Maintenance Support

Financial

• Well versed in all areas of finance from general accounting, accounts payable/receivable, financial analysis, CAPEX assets/depreciation, OPEX, EBITDA

• Helped support TeraGo's successful IPO including technical write-up in IPO Prospectus

• Have managed Network OPEX up to $3M (monthly) and CAPEX budgets in excess of $200M (yr)

• Chief architect to re-engineer national facility designs to significantly improve OPEX efficiencies year over year

• Track record of consistently reducing Telco usage costs through long term carrier relations, consolidation and private network connections in key collocation centres

• Work closely with procurement teams to manage inventory costs through forecasting and strategic vendor partnerships

• Ran IRAP and SRED initiatives including a research grant of over $220K for VOIP development, and 6+ years of SRED Tax savings for a multitude of R&D projects totaling over $1M

• Developed audited CAPEX labour cost model at AT&T to automate allocation of labour costs to hardware groups; included quarterly executive and auditor approvals, asset costing system and recurring engineering field studies

Leadership

• Sr Management/Executive leadership skills, training and experience

• Excellent communication, presentation and interpersonal skills

• Task oriented and able to focus on deliverables that are inline with overall company goals

• Reported directly to the CEO at TeraGo, acting as the Chief Architect / CTO

• Encourage transparency to ensure participation and buy-in of decisions by impacted teams

• Promote importance of operational efficiencies and cost savings initiatives

EXPERIENCE

World Wide Networking Inc.

Consulting Partner Aug11 to Present

Independent consultant for PharmaTrust, which develops and manufactures remote health-care products including its principle product the PharmaTrust MedCenter™. Currently lead the deployment team which is responsible for network / systems infrastructure design, deployment, quality assurance and customer provisioning.

Frontier Networks

VP, Operations Feb11 to Aug11

Frontier is a profitable, privately owned, North American service provider. Frontier delivers voice / data managed services to the business market along with data centre services for major web site partners such as Lavalife.com. Responsible for developing, building and operating the network, servers and support systems. In addition, provide technical sales leadership to help drive business growth.

TeraGo Networks

Director, Technology, Infrastructure and Planning Jan03 to Feb11

TeraGo is a publicly traded Canadian national wireless company. Terago delivers voice,data and Internet services to mostly under-served business markets using fixed wireless broadband technology. Responsible for network evolution, RF/IP network technology, service development, technology support for major customers and network/RF engineering/planning. Scope of responsibilities include:

• Technical direction to acquire and grow business for major customers

• Evaluate and standardized network architecture, services and related technology; Including regular transparent stake-holder reviews, incorporating industry architecture processes, concepts and full architecture artifact documentation

• Engineering/planning of RF and MPLS/QOS network core

• Develop strategic relationships with key partners/suppliers/carriers

• Technology management leadership and provided direction to staff to ensure focus on key priorities

• New and existing technology support for customer provisioning, sales, NOC, and field services

• Network engineering and deployment of a national wireless data service platform including VOIP

• Initial architecture of fibre, wireless, layer 2 and IP network platform including NMS and application services

• Product develpoment for VOIP systems including: softswitch, media and signaling gateways, IADs, element manager, test equipment, billing and provisioning systems

• Work directly with CEO and senior executives to develop strategic and financial models

• Engineering sales support for large/complex customer project including cellular backhaul carriers

• Support vendor / carrier relations and network budgets; approx: CAPEX $15M (yr), OPEX $200K (mnthly)

• Senior level operations support and mentoring

• New product and service development including introduction of the following business services: TeraGo Voice, TSL (TeraGo Subscriber Loop), Dedicated Internet Access (DIA), E10/100/Gig (Burstable Ethernet Internet – Usage Based) and Data Business Class of Service

World Wide Networking Inc.

Consulting Partner Dec 00 to Jan03

Provided professional consulting services for all facets of Internet and Telecommunications Engineering. Major clients included Rogers Cable Inc, Royal Bank and TeraGo Networks.

AT&T Canada (MTS-Allstream) - Internet and E-Business Services

Director, Infrastructure Engineering Feb 00 to Dec 00

Provided leadership for network and systems infrastructure including management of access engineering, core engineering and capacity management groups. Responsibilities included:

• Network and systems architecture; developing guiding principals, architecture framework and artifact documentation

• Detailed network engineering design standards and Method of Procedure (MOP) templates

• Network planning, infrastructure provisioning and escalation maintenance support

• Capacity reporting, equipment and facility ordering based on process triggers

• Engineering financial analysis, Internet capital and operating budget; approx: CAPEX $200M (yr), OPEX $3M (mnthly)

• Equipment vendor, carrier and Internet peering relations

MaxLink Communications

Manager, Network Development Mar 99 to Feb 00

Responsible for developing, engineering, building and managing new Internet LMCS wireless service platform. Scope of responsibilities included:

• Detailed designs and implementation for BGP / OSPF routing

• IP address registration, peering negotiations

• RF spectrum design and implementation

• Corporate VPN and network implementations for: wireless, ATM, router, firewall, switching and fibre equipment

• Supported vendor / carrier relations and network budgets

AT&T Canada (MTS-Allstream) - Netcom Internet Services

Manager, Network Engineering Jun 96 to Mar 99

Responsible for:

• WAN/LAN network planning, design and technology support

• Product development and business customer consulting

• Capacity management including: network budget, Telco analysis, network expansions and IP address assignments

Unitel Communications (MTS-Allstream) - Data Services

Network Development Engineer Sep 94 to Jun 96

Duties Included:

• Network design, technology, product development and carrier technical liaison

• IP Architecture, frame relay, X.25, ATM, dialup, T1/T3, DACs, SONET and optics

Unitel Communications (MTS-Allstream) - Financial Services

Engineering Cost Analyst Sep 92 to Sep 94

• Liaison between finance & engineering; provided technical support for re-engineering initiatives, performed engineering field studies and reported results to executive committee; facilitated financial & engineering process improvements

Bell Canada (some part time while studying at University)

Central Office & Business Service Technician Pre 92

• Worked on cross bar, ESS and DMS voice switches as a Central Office Technician

• Business and Residential Installation and Repair Technician

• Designed, installed and repair business voice PBX / single lines and data systems as a Business Information Services (BIS) Technician

EDUCATION

Bachelor of Electrical Engineering

• Ryerson University (Toronto, Canada)

Certificate Training Courses

• Cisco certifications for ICRC, ACRC, CIT, VOIP, OSPF & BGP

• Juniper and Nortel vendor training

• Metaswitch and Cisco softswitch training

• Redline, Axxcelera, Motorola, Ceragon vendor training

• Alcatel/Newbridge NMS and 3Com Total Control training

• Sun Solaris and Microsoft administration / user training

• AT&T process quality management improvement (PQMI) training, Six Sigma

• ITIL, Zachman and Gartner professional training sessions

• Waterloo University staff management certificate, time management, Executive Lead and team facilitation training

• Lucent ESS voice switching certificate

• Bell Canada certificates for: data/voice circuits, voice gateway and PBX systems

• Microsoft Office, MapInfo and Visio training

Professional Seminars / Conferences

• Comptel, VON, WCA, WiMAX Forum, Cisco Networkeds, NANOG, ARIN, ISP Symposiums, Checkpoint security sessions, Other Wireless, Enterprise and Internet trade shows

Committee Memberships (past and present)

• IEEE, APEO, NANOG, ARIN, APCC

REFERENCES

• Linkedin Profile - http://www.linkedin.com/in/adampopaduke

• Others available upon request

Contact this candidate