Customer Service Sales

Victor Kredzinski

Itasca, IL *****

847-***-****

******.**********@*****.***

OBJECTIVE

Seeking an entry-level position utilizing my customer service/sales experience and technical knowledge.

EDUCATION

College of DuPage 2011-2012, 4.0 GPA ( 28 Credits )

425 Fawell Boulevard, Glen Ellyn, Illinois

• CIT-1100 500 PC MAINT/UPGRADE

• CIT-1111 002 Computer & Hardware Maintenance

• CIT 1112 002 Advanced System Maintenance

• CIT 1121 500 Networking Basics

WORK EXPERIENCE

HHGREGG February, 2012 – May, 2012

Commissioned Electronics and Mobile Sales Associate

• A full cycle, customer facing, floor sales position selling to customer’s electronics hardware and software needs.

• Demonstrated and explained products and features effectively to the customers.

• Assisted the sales team to become the third highest grossing retail store in the district.

• Frequently commented to manager regarding excellent customer service.

• Became the top salesman in just the second month.

• Set up Windows for first time use.

TAI TELENET & ASSOCIATES INC. January, 2010 – December,2010

Telemarketing Agent

• Generated revenue over the phone for various charities.

• Overcame customer objections thus generating larger donations for the charity.

• Awarded “Biggest Donation of the Day” multiple times.

• Left to continue education.

COMPUTER EXPERIENCE

• Troubleshooting Windows XP, Vista and 7 operating systems and networks.

• Virtual Machine Creation.

• Experience building computers and replacing faulty hardware.

• Installing missing files(Mozilla Plug Ins, Java, Adobe, Windows Files)

• Network Security (WPA2, SSID Changes, Firewall, Anti Virus)

• Operating System configuration (TCP/IP, DNS, DHCP, User Accounts)

• Sharing folders and printers on Windows 7- Windows XP.

• Ping, Tracert, Ipconfig as means of troubleshooting connections.

• Active Directory/Group Policy understanding (Not much experience).

CERTIFICATIONS

• CompTIA A+ Certified IT Professional 220-702 Practical Application qualified.

• CompTIA A+ Certified IT Professional 220-701 Essentials Exam in progress.

PERSONAL

• I'll work harder than anyone else and study more hours than anyone else to be successful and earn you money.

• I’d consider my self an entry level candidate who’s been working around computers for a couple years. I won’t pretend I know everything, I know I have lots to learn and cannot wait to continue my growth.

• Dedicated to life long learning. Very organized and attentive to detail. Speak Polish as well.

• Easy to get along with, very friendly attitude, very trainable.

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