Customer Service Sales

Margaret Malone

** **** ****** #** ********, N.Y., 11209

646-***-**** ***********@*****.***

Profile

Motivated, personable business professional with a successful 14 year track record of solid client based experience in management, sales, and customer service. Talent for quickly mastering technology –most companies I have worked for have had their own programs specific to their business. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Excellent Written/Verbal Skills

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Marketing & Sales Front-Office Operations

Medical, not for profit, and retail experience.

Professional Experience

BISCUITS AND BATH, LLC 41 W.13TH STREET NEW YORK, N.Y 10011

OCTOBER 2008-JULY 2011

CUSTOMER SERVICE/SUPERVISORY/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service: Build and strengthen relationships with old and new clients. I developed staff under my supervision, and make sure daily operations were managed and executed properly. I also functioned as senior sales rep, with an average monthly sales tally of $15,000.

Ensured the health and wellness of over 60 dogs under our care.

Assisted in managing the interview process for potential hires.

Trained and supervised a staff of approximately 15-20 people, depending on the day.

High volume of calls, incoming and outgoing.

R.J. DIAGNOSTIC IMAGING 1 E. 183RD STREET SUITE 1 BRONX, N.Y. 10463

NOVEMBER 1998-JANUARY 2006

MRI TECHNOLOGIST/OFFICE MANAGER

.

Patient scheduling for busy office averaging 52 appointments weekly.

Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

Supervision of a total of four medical receptionist interns.

Compliance with all healthcare facility, HMO, and insurance requirements.

Perform MRI exams according to referring doctor’s specifications.

FILLMORE REAL ESTATE 8512 3RD AVENUE BROOKLYN, N.Y. 11209

SEPTEMBER 1997-JANUARY 2001

FRONT DESK/ADMINISTRATIVE ASSITANT

Overseeing daily office operations.

Communicating with clients face to face, and on the phone and directing them towards the correct agent/broker.

Handling filing of binders and contracts

Handling MLS listings and weekly advertisements.

Cold calling “For Sale By Owner” listings to entice potential clients to list their property with the agency.

Education

INSTITUTE OF ALLIED MEDICAL PROFESSIONALS

Certificate in MRI Technology

GPA: Not applicable. Past Registry with a score of 88 out of 100.

(18 month intensive in physics, anatomy, and MRI technology.)

CUNY COLLEGE OF STATEN ISLAND

56 credits earned, major-Nursing, minor-English Literature

GPA: 3.7

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