Project Manager Management
Resume:
Mark D. Miller
**** ***** **** **. ******* Beach Fl 33473 • Cell: 609-***-****
***************@*****.***
Senior IT Executive
Envision, execute, and deliver profitable growth
Executive Profile
Senior executive with broad-based expertise directing IT operations through strategic planning and effective management of staff and budgets. Strategic thinker adept in developing and launching IT strategies that make operations more efficient and revenues stronger, improving profit margins. Creative leader with proven strengths in enterprise resource management, product innovation, and turnaround operations. Experienced systems integrator with numerous successful deliveries of large scale business transformations to his credit. Continually sought after to speak at such events as Oracle’s Open World Event in San Francisco, CA and various IT User Groups throughout the United States.
Experience Summary
20+ years of IT Professional Service Delivery experience
o Business/Client Planning
o Client Relationship Building
o Solution Architect (Power Generation, Transmission & Distribution, Oil & Gas, Manufacturing)
o Industry thought leader
10 years of “Big Firm” Consulting Experience
o Deloitte Consulting – 7 years Senior Manager
o CSC Consulting - 2 years Partner
o Whittmanhart Consulting – 1 year Managing Director
15 years of ERP Implementation Experience – Responsible for:
o Program Management Office (PMO) / Project Management
o Business Process Re-design and Transformation
o Technology Assessment / Procurement / Deployment
o Risk Analysis and Mitigation
o Resource Planning and Management
Global Logistics Management Experience in Multiple Industries
o Utilities – Management of 1200+ suppliers and 50,000+ part numbers
o Oil & Gas – Management of 1000+ suppliers and 30,000+ part numbers
o Manufacturing – Management of 500+ suppliers and 5000+ part numbers
o Aero Space & Defense – Management of 300+ suppliers and 2000+ part numbers
Global 3PL Management Experience in the following:
o Vendor Management
o Shop Floor / Production Planning and Control
o Min/Max Inventory Management and Vendor Stock Programs
o Transportation
Global Supply Chain Management Experience in the following:
o Sourcing Management
o Inventory Optimization
o Service Parts Planning
CAREER PATH
World Fuel Services – Miami, Fl 2012 TO Present
Project Manager – Consultant Reporting to the CIO
Current Activities:
• Overseeing the WFS selection process to retain and engage a Systems Integrator for the purpose of conducting a Global ERP design
• Managing the implementation of WFS’s Enterprise Trading and Risk Management (ETRM) Solution
• Leading the systems integration of four Lubricant companies recently acquired by WFS
Office Depot – Boca Raton, Fl 2010 TO 2012
Senior Director
Leading retailer of office products to businesses and consumers worldwide; annual revenues of $13B with 1.1K stores in the US.
Major Achievements:
Spearheaded the Financial Systems Integration Team in the support of the Financial Services business units; streamlined and enhanced the Oracle Enterprise Resource Planning (ERP) applications. Automated the business processes across all US operations.
Generated tangible business benefits of $314M+ by leading efforts to define the ERP Business Case and the Oracle applications roadmap.
Increased working capital by $10M+ after defining and architecting the automation of Dunning Strategies.
Developed the technical roadmap to complete the upgrade and rollout of the Oracle ERP solution across US operations for a net neutral investment
Centroid Systems – Troy, MI 2008 TO 2009
Managing Partner
Premier systems integration firm that provides application maintenance / sustainment management services to small and mid-size companies utilizing the ERP solution by Oracle.
Major Achievements:
Charged with increasing the client base, servicing existing accounts, and recruiting new talent.
Increased service revenues by $2M+; built an Oracle EBS (eBusiness Suite) Implementation Services Practice in less than 1 year.
Improved working capital by $100K after reducing DSO (Days Sales Outstanding) from 40 days to 35 days.
Boosted monthly service fees from $25K to $250K by winning a systems integration project for Severstall Steel; displaced Bearing Point as the project manager.
Whittmanhart Consulting – Chicago, IL 2007 TO 2008
Managing Director National Oracle Practice
National IT Consulting Services Company providing Systems Integration Services to large and mid-size companies
Major Achievements:
• Assisted in the profitable Sale of Whittmanhart Consulting Practice to TUSC consulting
• Responsible for the growth and management of a $15mm P&L, reporting directly to the CEO
• Established vendor relationship with Oracle
• Successfully improved DSO from 90 days to 40 days on average
• Developed Practice intellectual capital used to define our service offering to potential clients
• Developed Oracle Skills matrix used for defining resource capabilities and to improve resource utilization
• Developed intellectual capital for Oracle Implementation Service, Oracle Upgrade Services and Oracle Database Administration Services
• Established employee review process and ranking for Oracle resources
• Established recruitment policies and practice for the Oracle Practice
Clients Served:
Tempel Steel – Aug 2007 – Dec 2007
Engagement Manager - $2.2mm Budget team of 15 Consultants
Responsible for the design configuration and delivery of Oracle’s e-Business Suite at the clients Chicago IL plant. This project required the enterprise design of a single instance of Oracle that would be capable of supporting Tempel Steel’s plants in Libertyville IL, China and Mexico. Key technology factors for this implementation were:
• OPM’s ability to report co-product while providing complete integration with the financial applications
• The ability of ASCP to provide a central planning function across all of their global demand and manufacturing facilities
• The ability to interface custom developed applications to the standard OPM manufacturing modules which allows for upgrades as the software evolves
• Future business intelligence and dashboard capabilities for executive review.
• The ability of the Oracle software to run on a Linux-based architecture that meets Tempel’s 24 by 7 global requirements
• The multi-language, multi currency capabilities of the Oracle e-Business solution
Pulte Home – Aug 2007 – Jun 2008
Engagement Manager - $3.5mm Budget team of 12 Consultants
Responsible for the design, configuration and implementation of Pulte’s Oracle on Demand release 11i EBS solution. As a result of this implementation, the client realized the following benefits:
The capability to track margin by project and pinpoint profitability by style and community
Quickly identify sources of margin erosion by project on an on-going basis by project
The ability to create a master data source for BOM management
The ability to keep tighter control of inventory thereby reducing shrinkage and improving delivery
DRS Laurel Technologies – Aug 2007 – Jul 2008
Engagement Manager - $3.2mm Budget team of 10 Consultants
Responsible for the Global Design, configuration and implementation of Oracle’s Release 12 EBS manufacturing solution. Key technology factors in this implementation were:
The ability of ASCP to provide a central planning function across all of their global demand and manufacturing facilities
The implementation of Mobil Supply Chain applications for Inventory Processing and Picking
Future business intelligence and dashboard capabilities for executive review
The ability of the Oracle software to run on a Linux-based architecture that meets their 24 by 7 global requirements
Computer Sciences Corporation – Philadelphia, Pa. 2005 – 2007
Partner
International Consulting Services Company with revenues exceeding $20 Billion annually
Major Achievements:
Responsible for the growth and management of a $10mm IT services practice
Developed detailed account plans for regional businesses targeted by CSC
Developed complex proposal’s and oral presentations for client RFP’s
Developed Oracle Skills Matrix used for tracking Oracle resources within the practice
Established experience hire standards for the Philadelphia Region
Clients Served:
De Lage Landen (DLL)
Program Manager - $10.9mm Budget team of 25 Consultants
Responsible for the delivery of a Global Data Warehouse solution. This solution required the development of a new Data Warehouse, 350 Business Intelligence reports and 250 Transactional reports used by the company worldwide.
Responsible for delivery of a Global Customer view solution. This project enabled the client to calculate the financial exposure for any new or existing customer that DLL is planning on doing business with. Additionally in order to conform with DLL’s IT strategy this solution had to be delivered via a Services Oriented Architecture (SOA).
Aramark
Program Manager - $700K Budget Team of 5 Consultants
Responsible for the sale and delivery of financial performance optimization services to the clients Oracle Financials solution. This project focused on the design and configuration of Oracle HR, GL, AR, and AP modules.
Deloitte Consulting, Philadelphia, PA 1999 – 2005
Global “Big Four” Consulting Services Company
Senior Manager:
Major Achievements:
Successfully led Oracle PMO for Agilent Technologies Oracle EBS/Siebel implementation in 2001. This was the single largest Oracle implementation ever done by Deloitte, first year revenues exceeded $100mm
Negotiated Risk sharing Statements of Work with Agilent for subsequent projects that resulted in over $3mm in bonus payments being paid to Deloitte
Assisted in the development of Deloittes’ Enterprise Asset Management (EAM) Value Map
Developed vendor alliance agreement with MRO Software
Developed vendor alliance agreement with Indus International
Clients Served:
Ingersoll Rand
Project Manager – $2.0mm Budget Team of 10 Consultants
Responsible for the development of an accelerated implementation plan for deploying Oracle ERP across Ingersoll Rand’s six business sectors. Duties included the design and implementation of five Centers of Excellence to support the accelerated Oracle implementation strategy
Dell Computers
Project Manager - $1.3mm Budget Team of 6 Consultants
Responsible for developing an implementation plan to implement Oracle Finance/Order Management/Parts & Logistics applications across all of Dell’s US and foreign holdings. Additional responsibilities included the development of a commissionaire distribution model that would be enabled by the implementation of Oracle in their Singapore trading company.
Agilent Technologies
PMO/Project Manager - $100mm Budget Team of 150+ Consultants
Responsible for the implementation of an integrated, global Oracle Finance/Order Management/Parts & Logistics – Siebel CRM solution. This custom solution utilized Oracle Financials 11i, Oracle HR 11i, Oracle Order Management 11i, Advanced Pricing and Configurator Modules, Oracle Receivables 11i, and Oracle Workflow 2.6.3. The Oracle 11i solution was then integrated with Siebel’s Sales solution utilizing Tibco Middleware to provided a seamless Front and Back Office solution. Primary Duties included the oversight, coordination and management of 150+ Oracle integration, Oracle Development, Siebel integration, Tibco Middleware, Oracle and Siebel Infrastructure and deployment team resources.
Alstom Power
Project Manager - $500K Budget Team of 3 Consultants
Responsible for conducting the assessment and defining three potential connectivity options between Alstom’s customer Portal and members of the Pantellos e-market.
FirstEnergy
Project Manager - $2.1mm Budget Team of 8 Consultants
Responsible for the development and implementation of supply chain rationalization strategy for the merger of GPU and FirstEnergy. The strategy resulted in $34mm in savings for the new FirstEnergy.
Entergy
Project Manager - $5.0mm Budget Team of 15 Consultants
Responsible for the implementation and integration of Indus PassPort Supply Chain Solution across all regulated entities of Entergy. Created an overall e-enabled supply chain solution, achieving connectivity to a key utility industry vertical electronic exchange.
Exelon
Project Manager - $500K Budget Team of 3
Responsible for developing integration and implementation strategy options for integrating the Enterprise Asset Management system to the Pantellos B2B electronic marketplace.
Oklahoma Public Power District
Project Manager - $500K Budget Team of 3
Responsible for leading Business Process Improvement working sessions to evaluate the potential uses of Indus International’s Passport and Curator products for document management activities.
Irving Oil
Project Manager - $700K Budget Team of 5
Developed a business case for Irving Oil which demonstrated a $30 million savings by integrating an Enterprise Asset Management system with the company’s existing Oracle Financials Suite.
British Petroleum
Project Manager - $750K Budget Team of 5
Performed market analysis to determine the viability of a proposed information technology venture to enable outsourcing of the downstream oil IT function. Analysis included technology, market, process and human capital considerations and risks.
SUNOCO Inc., – Philadelphia, PA 1990 - 1999
Northeast Business Systems Manager
Major Achievements:
Responsible for the implementation of Indus International’s EMPAC and Oracle Financials version 10.7 applications throughout SUNOCO’s five refineries.
Managed staff of 30+ internal and additional contractor employees within a $12.1MM budget. Other responsibilities included project planning vendor negotiations, and the development and adherence to yearly Capital and Expense budgets.
Developed plan to replace SUNOCO’s Computerized Maintenance Management System (CMMS) to Senior SUNOCO management, which was accepted upon review.
Negotiated sale of SUNOCO developed Contractor Management System to INDUS International as part of the $4M EMPAC purchase plan. The sale provided SUNOCO with a $300M credit and a 15% royalty for 10 years on the sale of this SUNOCO developed product.
Managed the successful implementation of KBC’s Sigmafine product at SUNOCO’s 2 Northeast refineries.
Managed the successful implementation of SUNOCO’s engineering EDMS system.
Developed yearly project plans for business systems utilized by the Northeast and other area business lines.
Consistently negotiated savings on products and services in excess of $300M per year.
Served as a consultative member to the Materials Management Business Re-engineering team.
Took over the OMNI CMMS implementation project that had a track record of continuous delays, and in the first year exceeded all goals by 150%.
Identified weaknesses in the Base Software package and led project team in developing custom solutions that fulfilled SUNOCO’s need for an integrated system.
Instituted a ‘Train the Trainer’ program prior to installing OMNI at remote sites, enabling the new sites to be self-sufficient in training and decreasing necessary project team travel by 50%.
Negotiated contracts worth over $2MM with the "Management Resource Group" for data gathering, accelerating the project team's ability to roll out the application and leading to the standardization of equipment and material naming conventions throughout all refineries.
Digital Equipment Corporation – Cherry Hill, NJ. 1988 - 1990
Senior Consultant
Major Achievements:
Identified and delivered custom system and software solutions to energy companies.
Managed the efforts of three other consultants in the proposal of a $750M custom software project for Dupont Paint blending.
Worked with Sales personnel to identify and develop new project work within installed base customers.
Prepared and delivered detailed solutions to customer generated RFPs.
Prepared custom demonstrations, applying the latest digital products to previously identified customer needs at local and national sales events.
Received two quarterly Vice President sponsored merit awards.
Computer Science Corporation – Federal Practice 1983 - 1988
Programmer/Systems Analyst
Major Achievements:
Served as Weapon Systems Engineer – Responsible for installing and debugging all weapon systems software installed on Aegis Cruisers built and commissioned at Litton Ship Yard Pascagoula Ms.
Designed and developed functional specifications and programs for AEGIS Cruiser Project.
Led the efforts of seven people in the design, coding and testing of common system service routines utilized by the AEGIS Display System.
EDUCATION
BS Information Systems. Minor in Business Administration (1983)
Stockton State College
Exchange Student - University of Wollongong, NSW, Australia.
Philip Crosby Quality Education System.
Oracle AIM Implementation Methodology
CSC Catalyst Implementation Methodology
Deloitte FastTrack Implementation Methodology
Deloitte Strategic Sourcing Training
Deloitte Lean Six Sigma Training
PMP Certified 2001
IBM’s Maximo Product
Indus International PassPort Product
Indus International EMPAC Product
Data Stream MP5 Product & 7i
Oracle EBS Release 12.06
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