Human Resources

Charlie Boyd **** Amanda Drive Siloam Springs, Arkansas 72761 * 216-***-**** * **********@*****.***

KEY ACCOMPLISHMENTS

? Designed Organizational Development (OD) business case using Human Performance Technology

? Constructed strategic succession planning support by six independent key performance indices

? Customized specific curriculum supporting company strategy and talent management

? Negotiated third party contacts for vendor-delivered leadership development material worth $350,000

? Implemented change management large group interventions increasing overall profits by 10%

? Shaped corporate change management framework and communication map for 30% workforce reduction

CORE COMPETENCIES

* Organizational Effectiveness

* Continuous Improvement (Six Sigma)

* Organizational Strategist

* Organization Design

* Management Development

* Talent Management

* Human Capital Analytic/Metric

* Change Management (Communication)

* Employee engagement

* Leadership Development

VICE PRESIDENT BOARD OF DIRECTORS 2003-PRESENT

WALTON COMMUNITY SERVICES, INC. Powder Springs, GA

? Directed and facilitated the design of administrative policies and procedures decreasing adverse legal exposure

? Directed new tax and accounting principles returning $250,0000 back to the bottom line

? Designed new operational systems that has decreased operating cost by 25%

? Confer with board members and organization executives to resolve problems and build champions

? Facilitated transparent communications between various departments in Walton Hospice increasing survey 15%

? Implement policies, objectives, and activities of organizations to ensure continuing operations, to maximize ROI

? Utilization of extensive experience and judgment increasing community presence through advertisement by 21%

? Negotiate and approve contracts with suppliers, distributors, federal and state agencies decreasing administrative cost 33%

DIRECTOR, HUMAN RESOURCES/ORGANIZATIONAL DEVELOPMENT 2011 - 2011

CITY OF SILOAM SPRINGS Siloam Springs, AR

? Consulted with and coached 15 directors in designing succession/development process in support of strategy

? Established human resources as an important business partner connecting people and corporate strategy

? Partnered with city directors align employee engagement with corporate strategy that increased efficiency 30%

? Redesigned organizational charts to match administrative strategy increasing productive 51% in two

? Managed OD functions for all business units ensuring all projects and programs are within budget

? Facilitated timely handling of leadership issues and opportunities for the positive resolution of the team

? Implemented HRIS with talent management tools that differentiated high potentials from properly placed employees

? Proven track record building sustainable talent management in support of company strategy

? Created strategy specific interviewing techniques, rating scales for the purpose of selection and promotion

? Improved management effectiveness and employee engagement designing educational programs and services

MANAGER, ORGANIZATIONAL DEVELOPMENT (OD)/HUMAN RESOURCES 2007 - 2011

LOWE'S COMPANIES, INC. Siloam Springs, AR

? Aligned all organizational development and human resource functions in support of corporate strategy

? Managed enterprise-wide performance management adapting company strategy to the PDP process

? Aligned people and company strategy using Human Capital Management and HR Analytics

? Worked with legal and financial directors that maximized personnel productivity for 200+ employees

? Act as liaison for all investigations, ADAAA, EEOC, ERISA, FLSA, FMLA, HIPPA, Title VII

? Managed and implemented training programs increasing stores sales $100,000 year-to-year

? Directed succession planning processes including online candidate profiles that increase employee engagement 15%

? Leading all assessment processes identifying high potential employees

? Organized and facilitated 360º assessments and feedback focusing on executive development

SENIOR MANAGER, ORGANIZATIONAL DEVELOPMENT 2007 - 2007

WAL-MART STORES, INC. Bentonville, AR

? Set vision for all global organizational effectiveness, change management, and organizational design strategy

? Design, trained, planned, and communicated all change management and organizational design initiatives

? Overseen and managed all reporting and metrics of organizational and cultural change techniques and strategies to increase revue and business results

? Project manager developing, designing, and delivering high potential and diversity programs including reverse mentoring programs affecting 2.2 million employees

? Served as subject matter expert for global organizational design and change management projects designing frameworks (models) and learning material for Wal-Mart's executive team

? Leveraged six sigma continuous improvement processes decreasing change management road map decreasing delivery time by 6 months for sustainable results

? Assess, analyze, diagnose, design, execute and implementation consulting skills that helped executive meet and exceed the 11% hurdle rate

? 12 year talent manager driving global strategies using selection, assessment and development tools advising leaders on performance management while being a brand advocate for the organization

? Built cross functional executive management teams in Benefits and Wellness Division creating new organizational design structures increasing communication and efficiency 57%

? Identified high potential candidates using Human Performance Technology (HPT) and statistical analysis saving recruiting department $6.2 million over a two year period

? Partnered with Chief People Officer to establish the first legally defensible mentoring program linking culture, values, ethics, and strategy increasing retention and productivity over 26%

? Established the organizational development governance/business case for Wal-Mart Stores, Inc. developing return on investment, internal rate return, and net present value for organizational development

? Envisioned and crafted a tactical organizational development tool kit for executive officers to facilitate business results

EXECUTIVE DIRECTOR, ADMINISTRATION (HEALTHCARE INDUSTRY) 2006-2007

WALTON COMMUNITY SERVICES, INC. POWDER SPRINGS, GA

? Addressed administration issues that are not within the CEO's purview, such as federal HR guidelines

? Created job descriptions and redesigned organizational charts to maximize efficiency

? Built strategic partnerships with local and state officials to secure assistance for citizens with disabilities

? Conceived innovative compliance training/curriculum for medical staff reducing cost $5 million

? Improved data accuracy and reduced administrative processing time by 76% for all nursing programs

? Designed organizational charts to ensure staffing metric are aligned with succession plans

? Directed and delivered customized coaching solutions for healthcare executives

REGIONAL MANAGER, TRAINING/ORGANIZATIONAL DEVELOPMENT 2003 - 2006

WAL-MART LOGISTICS (DISTRIBUTION CENTERS) Bentonville, AR

? Align succession plan with all strategies, evaluations, and Key Performance Indicators (KPI's)

? Tied learning solutions to business outcomes by building synergy and collaboration in all learning events

? Offered stability, collaboration, leadership presence, and charisma to execute company goals

? Provided strategic and leadership direction for 12 business units in the Logistics Division

? Analyzed data from employee surveys, learning data and assessments to identify organizational issues

? Overhauled and designed logistic competency model for 250,000 employees

EDUCATION

MASTER OF SCIENCE ORGANIZATIONAL DEVELOPMENT AND ANALYSIS

Case Western Reserve University / Weatherhead School of Management Cleveland, OH

INTERNATIONAL ORGANIZATIONAL BEHAVIOR STUDY PROGRAM

Katholieke Universiteit Leuven Leuven, Belgium

BACHELOR OF ARTS IN PUBLIC ADMINISTRATION

Doane College Crete, NE

Additional courses, seminars and workshops include:

Six Sigma Certified (Continuous Improvement) ? OFCCP Trained ? DDI Certified ? Board of Directors Certified ? Human Performance Technology (HPT) Methodology ? ADKAR Change Management Methodology ? Human Resources Analytics ? Behavioral Interviewing Certified ? Birkman Certified ? Certified Food Safety Manager ? Inclusion/Diversity Certified ? PDI 360 Profiler Certified ? Emotional Intelligence Certified ? Training the Trainer Certified ? Conflict Resolution Certified ? DOT Drug and Alcohol Testing requirements ? Affordable Health Care for America Act (or HR 3962) trained ? LexisNexis (Employment Screening)

COMPUTER KNOWLEDGE

PeopleSoft • Minitab • Groove • Cascading Stylesheets (CSS) • Kronos • Springbrook • Peopleclick • Structured Query Language (SQL) • Geographic Information System (GIS) • Dreamweaver • AutoCAD • Taleo

INTERNATIONAL EXPERIENCE

Organizational Development - Rijkswaterstaat, The Netherlands, 2002

Organizational Development - The Bekaert Group, Belgium, 2002

Organizational Development - Eletrabel, Belgium

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