Customer Service Supervisor

Summary of Qualifications

• Proven ability to develop strong client loyalty and overcome their objectives.

• Strong work ethic and attention to details.

Work Experience

What-A-Mess! Lawn Care and Maintenance March 05, 2010 – Present

Owner - 3616 Hanna St. Fort Wayne, IN 46806 - 260-***-**** – Supervisor: Justin Beal – Duties: Provide the following services: Foreclosure/Evection cleaning, Line Striping, Asphalt Sealcoating, Lawn Care and Landscaping, Pressure Washing, Light Maintenance, Trash Removal; Provide customer service to residential, business owners, and property management companies; Preform the following task: Sales, Marketing, Managing, Customer Service, Laborer. – Contract Work/Current Job

Menard Inc. February 26, 2009 – May 28, 2010

1st Assistant Floorcovering Manager - 3800 National Road East Richmond, IN 47374 - 765-***-**** - Supervisor: Travis Brim - Duties: 2009 Graduate of Menard’s Management Training Program; Outstanding customer service skills problem and solving skills; The ability to adapt to new software; The ability to develop and execute marketing budgets and sales plans; Ability to work under deadline pressure; High attention to detail. – Relocation

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City of Fort Wayne - Planning Department March 01, 2008 – January 31, 2009

Community Representative - One Main Street, Room 800 Fort Wayne, IN 46802 - 260-***-**** – Supervisor: Russ Garrotte - Duties: Excellent communication skills both written and oral; Conduct interviews and select volunteers; The ability to create and organize meetings and events; The ability to work independently with effectiveness. – Contract Position/Job Completed

Fort Wayne African American Cancer Alliance March 01, 2006 - June 30, 2008

Marketing Assistant Director - 2700 Lafayette Street, Fort Wayne, IN 46806 260-***-**** – Supervisor: Evelyn Frierson – Duties: Able to perform well under deadline pressure; Outstanding written and oral communication; The ability to organize meetings and large events; Able to create and maintain strong professional client relationships. – Internship/Job Completed

Creative Coating Inc. October 11, 2004 – November 25, 2007

Unloading Supervisor - 7505 Freedom Way, Fort Wayne, IN 46805 - 260-***-**** – Supervisor: Wallace Martin – Duties: Supervision of 6 - 12 crew members per day; Provide inventory counts of product; Train crew members; Operate forklifts (Operator Certified); Outstanding at adapting to new plans and strategies on short notice, working knowledge of material handling/shipping functions, storage organization, audits, freight - freight charge. – Resigned To Commit My Full Attention to College

Education

Indiana University - Purdue University: Fort Wayne, IN January 2004 - June 2009

Bachelor of Science Major: Organizational Leadership and Supervision

Ivy Tech Community College: Fort Wayne, IN January 2012 – March 2013

Associates of Science Major: Automotive Management

Skills

Athletic, Competitive, Command Skills, Planning skills, Productive, Results Driven, Deadline-Oriented, Keen Judgment, Team Player, Well-spoken, Experienced Public Speaker, Small and Large Scale Event Planning Skills, Volunteer Recruiting, Forklift Driving Certified, Mechanical Skills, Functional Skills, and Technical Skills Repaired vehicles, welding, light body repair, diagnose cause of complaint using various tools and diagnostic testing procedures, install aftermarket mobile electronics and auto parts. Advance knowledge of flooring installation – laminate, vinyl, and tile flooring; Advanced knowledge of Microsoft Office 2007 and 2003.

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