Customer Service Executive

LINDA KIMBLE-WILLIAMS

***** ***** **** ********* #****, Jacksonville, FL 32256 904-***-****

Email: *********@*****.***

CAREER PROFILE:

* Professional experience in corporate advertising, finance and education with extensive administrative and customer service experience including: handling multiple incoming/outgoing calls and responding to written/verbal customer inquiries

* Developed reports for upper management on weekly basis

* One on one training administration of employees

* Recognized by internal/external customers for achievement of deliverables and providing superior customer service

* Demonstrated ability to effectively and successfully manage multiple assignments in pursuit of organization goals and objectives

PROFESSIONAL EXPERIENCE:

ADP – Automated Data Processing – Jacksonville, FL

Overflow Support Operator - 10/04 to 03/10

Tracked statistical reports daily, weekly and monthly on all clients with use of MS Office Excel

Personal contact with clients to perform telephone survey evaluations

Created, monitored, updated and dispatched client cases for high quality client focused customers with use of Siebel and Clarify Case Management

Database systems for inbound and outbound call center environment

Performed weekly and monthly updates for current client data information using CMS Database program

Handled internal/external calls promptly and forwarded to appropriate employees and clients nationwide

Extensive administrative duties using Microsoft Office - Word, Excel and Outlook

Provided front desk reception coverage for breaks, lunches and vacation for full time receptionist

AppleOne Employment Service – Jacksonville, FL

Executive Receptionist – Fidelity National Financial - 03/04 to 07/04

Answered and routed incoming calls to staff and agent subsidiaries nationwide with the use of Microsoft Access, Outlook, and Global Address Databases for inbound/outbound call center environment

Scheduled conference room reservations for Executive Staff

Maintained and supplied executive and employee butler pantries

Performed administrative duties utilizing Microsoft Word and Excel

Eagle Transfer Corporation – Long Island City, NY

Secretary - 11/01 to 01/03

Typed and edited all correspondence using MS Word for Controller, Executive VP and the Department

Maintained Crostrac Real Estate database system

Researched client information for relocation purposes using ACT Contact Management Database system

Investigated parking ticket disputes and provided staff with appropriate data to resolve issues

Greeted visitors and screened all incoming phone calls

Pyramid/Triad Staffing Agency – New York, NY

Receptionist - 11/98 to 10/01

Assisted candidates with preparing employment applications for temp to perm positions

Answered and routed calls to recruiting staff using the Lucent phone system

Set up and managed conference room schedules

Florida State College at Jacksonville – Jacksonville, Florida

Senior Support Specialist (Administrative) - 04/93 to 01/98

Supervised and trained college student assistants, scheduled and approved all work assignments

Acted as a liaison for Dean of Student Services between the college and Duval County School Board

Prepared and modified city area transportation and food vendors contracts

Tracked expenditures for state grant program

Updated and maintained weekly time and attendance records for faculty staff

Typed training curriculum material for teaching instructors

EDUCATION: Bethune-Cookman University – Bachelor of Science – Business Administration

SKILLS AND PROFICIENCIES:

Microsoft Office – Word, Excel, MS Outlook

Typing 70 w.p.m.

Excellent Oral/Written Communications

Exceptional Customer Services

Front Desk Executive Reception, Scheduling and Office Administration

Internet Research

Proficient with Clarify and Siebel CRM Database System

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