Sales Customer Service

DAVID W. FLETCHER

General Manager

Home Address: Current Address:

**** ******* ***. ************, **. Shenzhen, Guangdong, China 518028

Phone: 267-***-**** Phone: 086-134-2388-4993 Email: *********@*******.***

Promote Completive Edge Through Sales& Operational Performance Improvement.

Drive Sales force for Outstanding Revenue growth.

Inspire Sales Force Achievements by Facilitating High–Touch Experience

Results driven executive with documented record of multimillion-dollar sales increase and turnaround success in challenging settings. Have extensive experience in building strong teams, over-delivering on consumer promises and quickly achieving profitably. Open to travel requirements.

Turned around branch to achieve #10 status nationwide from initial ranking 45 out of 55centers; attained excellent results through application of employee empowerment and training methods.

Elevated quality of new business by aligning operations with solid customer service principles.

Rebuilt large volume into top producing areas by accessing sales talent and rebuild reputation.

Drove results to $2M per month, expanding sales through all 6 KPI’s. Mentored staff in presentation and client rapport and trust-building activities. Sales leadership competencies includes:

Fluent Chinese (Mandarin) Business Development Staff Recruitment & Retention Consumer behavior

Business Development Strategic Sales Planning Startup & Turnaround Situations Change Management

Strategic Sales Planning

Cultural Management Relationship Management Sales Force Education / Performance Productivity Improvement

Career History and Performance

PERSON EDUCATION GROUP

(WSE), Shenzhen, Guangdong, China (3/2008 - Present)

Director of Operations

Directing various business departments to ensure the smooth running of the company.

Using Chinese to resolve contractual and commercial issues and disputes.

Responsible for achieving all performance targets.

Analyzing complex data to develop and implement business strategies.

Establishing departmental goals with management teams.

Developing sales strategies that are being used nationwide which decreased costs by 30%.

Setting and administering a center budget; to initiate cost controls to ensure profitability.

Training and leading a large team, providing discipline and performance feedback.

Providing leadership and management to the business and fully responsible for the day to day running of various departments.

WALL STREET ENGLISH

Shenzhen, Guangdong, China

Deputy Center Director (Sales Manager) (3/2007- 12 /2008)

Won the National Number-One sales title and Regional Number One title three times.

Manage a staff of 20 from 3 different departments.

Responsible for a achieving a sales target of 1.4 million a month in revenue.

Increased center’s average sales by 34% per month.

Responsible for developing and recruiting staff.

Drove down the marketing KPI ratio below the national average every month.

TOYOTA USA, Philadelphia,

Pennsylvania, America

Sales Team Leader (2004 - 2/2007)

Managed and pushed sales staff to hit their targets.

Developed Sales training manual for Asian clients.

Sold over 25 vehicles per month averaging over $750,000 in sales revenue.

Won the top sales title for the months of June - July and November.

FRANKLIN INSTITUTE,

Philadelphia, PA

Special Event Coordinator, Development Department (1999 - 2002)

Planned and implemented individual, direct mail, e-commerce, phone and personal solicitation programs for the 3rd largest museum on the east coast.

Hand –selected and promoted to solicit and oversee major gifts, value-added partnerships, manage events staff and develop strategic fundraising and cultivation events for major donors and contributors.

Worked closely with board members and sponsors throughout all phases of strategic and tactical planning, coordination and execution of major events to ensure superior service and cultivated relationships.

Created and produced high-impact multimedia presentations to communicate the value and benefit of corporate sponsorship and volunteerism.

Expanded support base by more than 10%. Designed and executed 40events, including major expos for NASA, dinner galas utilizing over 100 volunteers.

KEY SKILLS AND COMPETENCES

Able to think laterally to create options and solutions.

Skilled negotiator, with proven experience in commercial environment

Excellent hands on management & communications skills.

Excellent forecasting & finance acumen

EDUCATION:

Zhongshan University, Guangzhou, China

Chinese Language and Culture (9/2002 - 5/2004)

H S K certificate issued by the Chinese Government West Chester University, Philadelphia, PA

Bachelor of Science in Business Management, 2001

Relevant Coursework: Marketing, Management Information Systems, Quantitative Business Analysis, International Business Management

Harvard University, Boston, MA.

Harvard Management Mentor Program

On-Line course

University of Pennsylvania, Philadelphia, PA

Attended Wharton Business School, 1996-1997

Relevant Coursework (One year Course): Business Analysis, International Business Management

References – Available on request

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