Samantha Tuvera

*** ** **** ****** * Ankeny, Iowa 50021 * 515-***-**** * wakiud@r.postjobfree.com

Company Dates Employed Job Title

Palmer Group Aug. 2012 – Oct. 2012 Loan Doc Specialist with Wells Fargo Home Mortgage

• Completed the cancellation process for denied home mortgage loans.

• Processed, printed and recorded denied loans for retention purposes.

• Performed multiple processes daily as directed by management.

Massage Heights Ankeny Apr. 2012 – Jun. 2012 Retreat Director/Spa Manager

• Responsible for all aspects of in-store employment (hiring, training, coaching, and termination).

• Provided customer/store support, involving problem solving, procedural changes and corrections

• Analyzed and rewrote procedures/training manuals to improve efficiency and customer service

• Utilized strong interpersonal and communication skills to serve both employees and customers.

• Organized floor displays to maximize space and call attention to latest merchandise.

• Maintained and restocked inventory.

• Collected, processed and submitted payroll.

Ankeny Community School District Dec. 2011 – Apr. 2012 Secretary of Technology Department

• Assisted the Director of Technology

• Handled incoming and outgoing calls.

• Ability to follow instructions well and make decisions with no supervision.

• Maintained all record keeping procedures without error.

• Typing skills and competence with using common office systems and software.

• Assisted IT department with basic troubleshooting calls.

Massage Heights Johnston Feb. 2011 – Dec. 2011 Lead Lifestyle Consultant

• Promoted from a Licensed Massage Therapist to a Lead Lifestyle Consultant in Feb. 2011.

• Maintained excellent customer service skills and a proven record as a top sales performer.

• Skilled in areas of order processing, inventory control, and cashier management.

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities

Massage Heights Ankeny Apr. 2010 – Feb. 2011 Licensed Massage Therapist

• Performed physical therapy as a Licensed Massage Therapist.

• Assisted in downtime with daily cleaning routines including laundry and stocking supplies.

School Graduated Certification

La James International College 2010 License for Massage Therapy

Indian Hills Community College 2004 Certification for Nursing Assistant

Davis County High School 2004 High School Diploma

Reference Relationship Phone Number

Susan Smith Previous Co-worker 515-***-****

Courtney Stone Previous Co-worker 515-***-****

Kelcey Danner Previous Manager 515-***-****

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