Registered Dental Hygienist
Resume:
Markisha Long, RDH
***** ********* *** #* ******, MI 48180
*********.***@*****.***
Education University of Michigan, Ann Arbor, MI 2010 - present
¬Bachelors of Science in Dental Hygiene, Anticipated Graduation Date: August 2012
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¬Oakland Community College, Waterford, MI 2008 - 2010
¬Associates of Applied Science, Dental Hygiene: June 2010
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Licensure / Certifications Registered Dental Hygienist, MI Licensure
¬Local Anesthesia, Nitrous Oxide Analgesia, CPR Certifications
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¬Registered Dental Hygienist, GA Licensure
¬CPR Certification
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Professional Experience Oakland Community College Dental Hygiene Clinic, Waterford, MI 2008-2010
• ¬Use of Cavitron Ultrasonic and Irrigation Equipment
• Delivery of Local Anesthetic and Nitrous Oxide Analgesia
• Use of Diagnodent and Pulp Vitality Testing Equipment
• Provided patient care including Prophylaxis, Scaling & Root Planing, and Fluoride Therapy
• Placement of Pit and Fissure Sealants¬
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Professional Associations American Dental Hygienists’ Association (Student Member) 2009 - present
¬American Dental Education Association (Student Member) 2010 - present
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Awards Hu-Friedy Golden Scaler Award Recipient 2010
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Employment History Comcast Cable
Lead Customer Account Executive Tucson, Arizona 9/07 - 8/08
• Responsible for resolving/troubleshooting escalated or specialized customer issues, including repeat callers, chronic problem calls, and escalations from other departments.
• Assisted customer service supervisors in overseeing and monitoring day to day operations while acting as a resource for Customer Account Executives (CAE’s) in problem solving and customer relations.
• Assisted in training CAE’s in trouble shooting, sales, product knowledge and customer service skills. Analyzed team and individual Customer Account Executive performances as well as developed reports and corrective action plans for management review.¬
Senior Customer Account Executive III Sterling Heights, MI 11/03 - 9/07
• Assisted customers with concerns regarding billing and service issues via multiple computer programs. Performed billing and posting of payments. Resolved delinquent account balances.
• Supervised a team, providing leadership and motivation to keep weekly and monthly performance goals.
• Prepared work orders for maintenance requests after determining if field visits were required, and ensured follow-up procedures with customers.¬
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