Customer Service Training

Ronald Wayne Hatchett, Jr

*** * ******** ***

Newport News, VA 23602

Home:757-***-****

cell::757-***-****

E-Mail:******@*****.***

Experience:

Dec-7-2007/8-31-2010

Transentric;(subsidiary of the Union Pacific railroad), as a Senior Rail Logistics Analyst/Planner for the ShipmentVision Management Group

My primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. My position requires me to monitor, with little or no supervision, government and military railcar shipments(Intransit Visibility)Tracking,Customer Service Represenative and Liason, in which security and safety are paramount requirements. I work directly with the client_s (SDDC, Military Surface Deployment Distribution Command) customers, including top military officials, to identity and resolve problems without immediate supervisory direction. In addition, I use discretion and independent judgment in matters of significance as they relate to the client_s business operations, but also as they relate to military and national security. Rail Fleet Management Coordinator, responsible for managing all aspect of the Department of Defense rail fleet assets to include accountability and distribution of resources. Effectively managed and utilized empty rail car fleet to ensure adequate availability for external customers to avoid shortages in equipment. Received and fulfilled empty car requests from (DOD) activities. Provided centralized car demand forecasting and visibility of the fleet matching available equipment with empty car orders. Worked closely with Commercial rail carriers Ports and installations to ensure effective and efficient equipment utilization. Monitored cars moving in and out of shop for service and maintenance. Actively participated in the daily rail conference call among SDDC shippers, receivers and railroads to discuss current and future moves. Secret Security Clearance required. Hazardous Material certification. Data Base Management in support of Shipment Vision for(DOD)Department of Defense. Daily conference with all major ports and installations for shipments of military movements. Handle CBLs(Billing)Bill of Laden etc.. for all clients DOD in reference to outgoing and incoming shipments for CONUS and OCONUS movements containers shipments,deployments/redeployment exercises.Prepare daily MTX Report(Military Expedite Report)for all ports and Insatallations and the Pentagon. Daily Power Point Presentation(given real time tracking of counus shipment to and from destination, Export and Import for DOD, Bill of laden Corrections, Customer Service, providing accident reports for all derailments to COC and DTTS. Preparing customer advisories maintaining data base for all end users giving real time reports to all DOD customers and civilians involving rail shipments. In Transit Visibility and Tracking reports to destination.(OIF)OPERATION IRAQI FREEDOM(AFGANISTAN)ETC.

5-17-06-to 12-6-07, 40 Hours per week, Rail Analyst Contractor with Intellitrans Government Solutions LLC, Traffic Management Specialist with the Surface Deployment Distribution Command (SDDC) Command Operations Center. Plan, coordinate, execute and monitor unit deployment and redeployment of JCS commands world-wide. Coordinate with various DOD agencies, and provide technical expertise to sponsored Command Post (CPX) and Field Training Exercises (FTX), and Sea Readiness Deployment Exercises (SEDREs) organizations; ensuring all training objectives are obtained. Identify, analyze and resolve operational issues within time constraints by monitoring exercise Situation Reports (SITREPS), Spot Reports (SPOTREPS) and provide in-transit visibility of equipment deploying into CENTCOM/ EUCOM areas of responsibility. Support Field Training Exercises (FTX) and Command Post Exercises (CPX) operations, by reviewing and analyzing critical Military Surface Deployment Distribution Command (MSDDC) transportation policies and procedures for contingencies ensuring units’ ability to perform under various tactical conditions. Interact with commercial carriers’ representatives, other organizations and transportation operating agencies to resolve problems associated with training exercises. Monitor commercial carriers’ performance by forecasting possible missed Latest Arrival Date (LAD) and Required Delivery Date (RDD); alerting the appropriate COCOM team members. Create and forward Contract Discrepancy Reports (CDR) to appointed Contracting Officer Representative (COR) for action against the ocean carrier. Study various transportation systems, army regulations, and MSDDC policies and provide technical expertise and guidance to major command level organizations. Review and analyze established MSDDC terminals SOP’s for contingencies and training exercises, providing deployment guidance to participating units., IT Department, and Accounting to investigate and resolve customer issues. Prepare and process CBL/GBL Global Freight Management Systems(GFM/ETA/FAST) to include SPOT BID process. _ Secret Clearance- on file DO

2-05/2-06 40 to 60 Hours per week, Logistics Specialist with Northtrop Grumman, Responsibilities included but not limited to working in all productive areas. Liable for all inventory discrepancies as well as all overstocked nuclear and non nuclear materials. Daily operations consisted of storing/entering data of all material received and shipped, issued, ordering and confirmation of delivery of Government and civilian materials. Process and expedite supply internally, prepare documentation, charts, files and reports. Oversea staging areas for materials to be expedited for vessels (reactors). Maintaining 5s program and (A134)procedures. Negotiated and facilitated quick resolutions for track and trace issues for the department of the Navy.

Operations Planning Work flow and work packages to determine validity and completion of shop to shop assembly within the organization using lean principles with production storing data within mainframe and SAP.

Updating inventory/life cycles.

04-1-05 40 to 50 hour per week, Manufacturing, Inventory and production control with Icelandic Corporation responsibilities included inventory and shipping of materials being processed Production Planner for daily plant operations. Quality control as well as data entry working with AS 400 using Lean principles.

03-04- 40 hours per week, Inventory specialist with Dan Daniels Distribution, specialized in shipments outside the continental United States for soldiers and civilians involved in operation Iraqi freedom.

As well as Germany, Japan etc. Resolved issues that were not received on a timely basis by tracking and trouble shooting within the systems provided.

199*-****-** hours per week, Troop Issue/Supply with D.E.W. Management, Government Contractor, responsibilities consisted of maintaining a fast paced environment by leading employees. Duties included shipping and receiving merchandise-material for field exercises and training operations. Responsible for quality assurance and customer service.

1988-1996 Air Defense Artillery with the United States Army Reserves

Responsible for training newly recruited enlistees on the proper use of weapons for training exercises at our reserve unit, maintaining high tech supplies for ready status.

EDUCATION:

High School 1988, Warwick High School.

TRAINING:

EDUCATION:

Tidewater Technical Institute: Centura College

Received Associate of Applied Science in Business with a Concentration in Computer Administration.

Tidewater Technical Institute: Centura College

Received Technical diploma as a Computer Administrative Specialist.

LICENSES/CERTIFICATES:

Alpha College of Real Estate:

Received Certificate of completion for State License.

SPECIALIZED TRAINING:

Microsoft Word, Outlook, Excel, Access, Power Point, Desk Top Publishing, Accounting, General Ledgers, T Accounts, Accounts Payable/Receivable (Quick Books), Spreadsheets, and SAP.

LICENSE/CERTIFICATES AND OTHER INFORMATION:

Certificate - Hazardous Waste Site Worker Course completed with Northrop Grumman as well as MHE license and (A134) Nuclear trained and certified.

Department of the Army Certificate

DOD Information Assurance Awareness

Anti Terrorism Level 1 Training Certificate

WNSF - Phishing Awareness Course

WNSF - Portable Electronic Devices and Removable Storage Media

WNSF - Personally Identifiable Information (PII) Course

WNSF - Safe Home Computing Course

Certificate of Completion: Thumb Drive Awareness Virtual Training Course, Chief Information Officer/G6 United States Army, Fort Eustis,Virginia.

Fyi: I will be relocating to Charlotte NC 07/16/2011

Contact this candidate