Customer Service Sales
Resume:
Howard Emmons
Gray Court, SC 29645-5014
******.******@*******.***
Seeking a position as a Business Analyst. Acted as a liaison between corporate IT and the distribution warehouses for new programming and enhancements. I worked with marketing, warehousing, sales, and accounting to establish new procedures when the company merged 3 warehouses into 1 warehouse. I analyzed the IT department procedures to better interact with other division departments that resulted in meeting all requirements and deadlines.
US FOODSERVICE INC. GREENVILLE, SC
November 1982 – February 2011
Coordinated divisional processes and procedures during the merging of 3 distribution centers into 1 distribution center that resulted in tripling the outgoing piece count.
Tested new programs and enhancements for correctness expected results and documented findings.
Liaison between division management and corporate IT for new programs or program enhancements.
Analyzed problems reported from users and investigated for resolution and referred to development with corrections.
Assisted with division conversions from standalone systems to the mainframe. Reviewed the current programs and output to suggest enhancements of the mainframe programs to meet existing requirements.
Trained and supported development staff on division operations.
Provided IT support for inside functions including warehouse, customer service, purchasing and sales.
Worked with data warehouse to supply needed information to divisional management.
Researched program abends to determine cause and resolution.
Trained new TM’s in laptop usage and reports that are received.
Supported 139 outside sales people for training, equipment, and problems.
Howard Emmons
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Wrote training documentation for new divisions added to the computer system.
Traveled to new divisions to assist with training and physical inventories.
Responsible for purchasing all IT supplies in the division.
Managed a 24/7 IT department with 7 employees.
Modified existing programs to create new job streams.
Worked on IBM390 mainframe with ZOS operating system.
Downloaded WEB data sets so mainframe jobs could process.
Supported 5 remote sales offices for IT and telephone issues.
Developed yearly budget for the divisional IT department.
To maintain knowledge of my department, I worked in the department when an operator was not available.
Maintained expenses within the annual operating budget plan.
Worked with TIBCO mainframe files.
Worked with Data Warehouse mainframe files.
Processed data queries and modified databases using DataCom.
Compiled COBOL programs using ENDEAVOUR.
Installed VM on division servers that resulted in 3 of 4 servers being removed.
Familiar with Microsoft Office products.
Upgraded TM’s laptops from 2000 to XP.
EDUCATION
Wilkes College, Wilkes Barre, PA. Accounting
Horry Georgetown Technical College Business Administration
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