Cheryl Connor---Customer Service Professional
Resume:
CHERYL CONNOR
PO Box *** Phenix City AL
********@*****.***
I am a Customer Service representative with experience in other areas of clerical work. I am a quick-study with the desire and ability to learn and become an asset to an organization.
EXPERIENCE
July 2007-Present
TSYS
Columbus GA
Customer Service Representative II
Perform all aspects of customer service relating to personal bank accounts including but not limited to balances, debit transactions, overdrafts, and transfer funds. I initally started this position in July 2007 through Spherion @ TSYS but became a permanent employee of February 2008.
Jan 2007-Mar 2007
Jamestown/Yorktown Foundation
Williamsburg VA
Asst. Outreach Education Scheduler
Scheduled educational outreach visits by instructors to schools, libraries and community organizations throughout Virginia and other areas, assisted in building weekly kit schedules and monthly instructor schedules, and made necessary arrangements when reschedule or cancellations were necessary, performed data entry tasks and filing as necessary
Nov 2006-Jan 2007
Jamestown/Yorktown Foundation
Williamsburg VA
Reservationist Clerk
Temporary position that was placed through Integrity Staffing in Hampton VA. There I performed data entry tasks and filing as well as answering calls as necessary regarding groups that were planning to visit the museums, also helped to build meeting facilities calendar.
Sep 2006-Sep 2006
Williamsburg Family Physicians
Williamsburg VA
Front Desk RepresentativeTemporary position through Pro-Temps Staffing I performed front-desk medical office tasks such as, scheduling appointments, taking co-pays, making referrals
July 2003-Dec 2004
CHCS Services Inc.
Pensacola FL
Customer Care Professional
Performed duties of customer service relating to Medicare Supplement Insurance such as, verifying insurance benefits to hospitals, doctor’s offices, medical supply companies, long term and assisted living facilities, provided account status to clients and their representatives, assisted claims liaison and also switchboard operator relief
Nov 2002-Feb 2003
West Teleservices
Pensacola FL
Customer Service RepresentativePerformed customer service functions for home telephone customers such as, account status, taking payments by phone, issuing repair orders
Jan 2001-Mar2001
Typesetting Etc/Wal-Brook Printing
Toccoa GA
Bindery Worker
Performed bindery functions in temporary position such as glueing, padding, collating, packing, shrink wrapping
July 1998-Aug 1999
Designer Checks Inc
Anniston AL
Inventory/Bounceback Clerk
pulled and shipped daily orders for checkbook covers as well as other items, used USPS postal reports and UPS software for shipping charges, also performed monthly and annual inventory
May 1993-Jun 1998
C&H Service & Repair
Hokes Bluff AL
Administrative Assistant
Performed all manner of clerical functions such as filing, typing, data entry, invoicing, receptionist
Apr 1992-Apr 1993
Jacksonville Hospital
Jacksonville AL
Accounting Clerk/Courier
Posted daily patient charges, issued daily census reports, prepared monthly, semi-monthly, and weekly reports, retrieved and distributed daily mail, issued checks weekly for accounts payable, responsible for filing
Dec 1991-Apr 1992
H & R Block Jacksonville AL
Input Operator
Data entry from various tax forms into company system in temporary position during tax season
500-A S Pelham Rd.,
Jacksonville AL
Supervisor: Barbara
Phone: 256-***-****
EDUCATION
Aug-Dec 2004
University of West Florida
Pensacola FL
Fundamentals of HIAA Part A
(self-taught through employer)
Sep-Dec 1989
Gadsden State Community College
Anniston AL
General education courses
June1987-May 1988
Skills Training Center Clerical Cluster
Anniston AL
General Clerical Courses
Sept 1974-May 1980
Weaver High School
Weaver AL
General education courses with special focus on business related classes
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