Network Support & Installation Technician

Gerard L Melville

**** *.*. ******* **. Port Saint Lucie, FL 34953

Home: 772-***-**** Cell: 561-***-**** E-mail:***************@*******.***

Career Profile

Responsible self-motivated, creative thinker seeks Network Technician position where I can utilize my compelling work ethic.

Certification

• MCSA: Microsoft Certified System Administrator

• MCP: Microsoft Certified Professional for Windows 2000 Professional / Server & Network Infrastructure

• Network System Professional

• Network Essentials Professional

Technical Proficiencies

Operating Systems

Windows Vista, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server, Windows XP, Windows NT Workstation, Windows NT Server, Windows 98, Windows 95, DOS 6.2

Hardware

• Assembled desktop computers

• Installed processors, RAM, and Power Supplies, performed necessary configuration

• Installed Disk drives including Hard Drives, CD-Rom, CD-RW, DVD and Floppy drives

• Installed and configured Printers and Cable Modem with Broadband Router

• Managed 10/100 Hubs and Switches

Software

• Partition Magic-Disk management utility, commonly used with Windows family of Operating Systems

• Norton Ghost (enterprise version 7.0) used Ghost to multicast PCs for the installation of multiple Operating Systems. Created and maintained multiple images for various hardware platforms

• Veritas Backup Software

• Norton Utilities- Software used to optimize system performance and reliability

• Visio 2000-used to design LAN topology

• Office 97-2000-fluent in the use of all programs in the MS office suite (Access, Excel, FrontPage, PowerPoint, Word)

Networking

• General configuration, support and troubleshooting of network resources-hubs, switches, Cisco 2500 and 2600 routers, frame-relay (point to point/multipoint), OSPF, EIGRP, IGRP, RIP, RIP2, ISDN,

DDR, TCP/IP, PPP, HDCL, access list configuration on Cisco routers, through understanding of VLS, redistribution, install and configure Cisco 5000 switches creating VLAN and setup ISL trucks

Email / Web

• Exchange 5.5 and Exchange 2000

• Outlook 97, 2000, 2003, 2007 and Outlook Express

• IIS Servers 4.5

• Bullet Proof FTP and Cute FTP Client

Security

• Norton Internet Firewall-Protected sensitive Information from Hackers

• Windows 2000 IPSec and Certificate Services Configuration

Gerard L Melville

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Professional Summary

F.E.M.A Beaumont, TX (DR1606) June 2007 - Present

Network and Telecommunications Technician

• Network Administration -consisting of adding computers and users to Domains. Configuring client side connections for secured Cisco wireless VPN consisting of 4 Access Points, adding network and personal printers.

• Network Engineering -consisting of running, securing, adding drops and making up connectors, analysis cable strength and proper pairing.

• Telecom Support - ATT G3 switch including, adding telecom lines, assign and TTI lines.

• Support of spectra link wireless phone system.

• Assist the logistic team with setting and relocating offices and users.

F.E.M.A Denton, TX (DR1678) February 2007 – June 2007

Network and Telecommunications Technician

• Network Administration -consisting of adding computers and users to Domains. Configuring client side connections for secured Cisco wireless VPN consisting of 4 Access Points, adding network and personal printers.

• Network Engineering -consisting of running, securing, adding drops and making up connectors, analysis cable strength and proper pairing.

• Assisted with the rewiring of fifty-six (56) new cubicles that were added after reconstruction of some offices.

• Telecom Support - ATT G3 switch including, adding telecom lines, assign and TTI lines.

• Support of spectra link wireless phone system.

• Took on the responsibilities of the Facility Manager and also acted as the Supply Manager.

F.E.M.A. West Palm Beach, FL (DR1608) February 2006 – February 2007

Network and Telecommunications Technician

• Network Administration -consisting of adding computers and users to Domains. Configuring client side connections for secured Cisco wireless VPN consisting of 7 Access Points, adding network and personal printers.

• Network Engineering -consisting of running, securing, adding drops and making up connectors, analysis cable strength and proper pairing.

• Telecom Support - ATT G3 switch including, adding telecom lines, assign and TTI lines.

• Support of spectra link wireless phone system.

• Help desk support to over 20 DRC's as well as 200+ clients both FEMA and SHAW.

• On call support for Network and Telecommunications issues within the AFO for over 200+ local clients

Express Personnel. West Palm Beach, FL November 2005 – February 2006

Network and Telecommunications Technician

• Network Administration -consisting of adding computers and users to Domains. Configuring client side connections for secured Cisco wireless VPN consisting of 7 Access Points, adding network and personal printers.

• Network Engineering -consisting of running, securing, adding drops and making up connectors, analysis cable strength and proper pairing.

• Telecom Support - ATT G3 switch including, adding telecom lines, assign and TTY lines.

• Support of spectra link wireless phone system.

• Help desk support to over 20 DRC's as well as 200+ clients both FEMA and SHAW.

• On call support for Network and Telecommunications issues within the AFO for over 200+ local clients.

The Home Depot. Delray, FL November 2004 – November 2005

Special Services Representative

• Process Special Orders for Customers

• Track and Update status of Orders, Installations and Repairs

• Assist Cashiers with Customer check out

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Verizon Wireless. Greenville, SC September 2002- November 2004 Technical Support Representative

• Knowledge of Cellular Telephony Principles and customer equipment

• Knowledge of Motorola EMX 2500/Lucent switch functions

• Diagnose customer cellular issues and take corrective action

• Make recommendations based on customer needs as well as discuss technical problems in a professional and understandable manner

• Assume personal accountability to ensure all customers receive high quality service

Eclipse Micro Computer Inc. Secaucus, NJ June 2002 – August 2002

Network Technician

• Assisted with the relocation of American Express back to the World Financial Center

• Adjusted Network cards to comply with network configuration

• Appended DNS suffix to client computers

• Assigned Network printers to clients

• Tested and insure all network applications performed with maximum performance

Sysnet Solutions Inc. New Brunswick, NJ October 2001 – June 2002

Network Service and Support Technician

• Created a stable and secure LAN consisting of 50 computers

• Assisted in the migration of 3 Unix servers to Windows 2000 Advanced Servers

• Installed and configured Active Directory, DNS and DHCP

• In Active Directory created Organization Units, Groups, Users and Printers also set permissions for users and groups

• Familiar with the production of various types of cables

Lucent Technologies. Fairfield, NJ March 2000 – June 2001

Associate Communications Service Technician

• Served as a technician while working towards optimizing computer performance

• Monitored users in an attempt to create a healthy computer literate environment

• Maintained the role of troubleshooting to limit the potential of future computer glitches

• Performed work operations on all framework, equipment and apparatus associated with Switching systems, Power Transmission, Computer Hardware and Wireless Systems

• Ran, secured, prepared and connected cables and wires including copper, coaxial and fiber optic cables

Academic History

The Cittone Institute, Edison NJ

Certificate in Network Systems Professional Graduation May 2002

Metro-Wide IT Training Solutions, Newark NJ

Certificate in Network Essentials, emphasis on CCNA Graduation April 2002

DeVry College of Technology, New Brunswick, NJ

AAS Degree in Telecommunications Management Graduation June 1999

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