Customer Service High School

Career Focus

Core Qualifications

Education and Training

Accomplishments

Pricilia Loreal Pirela

**-**** ******

buffalo, NY 14213

Phone: 716-***-****

E-Mail: *.********@*****.***

Objective: To Obtain An Entry Level Position

• Quick learner

• Professional demeanor

• Outstanding interpersonal skills

Able to establish and maintain

effective working relationships

•

• Honest, trustworthy, and punctual

• Non smoking

• On time and reliable

• Clean DMV record

• Great attitude

• Weekend availability

• Issue resolution

• Well organized

• Excellent communication skills

• Critical thinker

• Patient/family focused

• CPR certification

• Proficient in customer service

• Proven leadership skills

Willing to work late hoursAble to

multi-task and work well under

pressure

•

June 2006 Bennett High School

Buffalo, N.Y

Computer Magnet Program

High school Diploma

Graduated with regents honors in Science/

HS Diploma

Bryant & Stratton College

Buffalo, N.Y

Medical Assistant Program

Patient Care

• Delivered compassionate care that exceeded hospital requirements.

Successfully provided quality care to a number of patients in nursing home

enviornment

•

Custodial Duties

Work Experience

Kept linen and utility areas clean, emptied and cleaned urinals and bedpans,

emptied patient dirty linen hampers.

•

November 2009 to

Current

Elderwood Nursing and Rehabilitation

Williamsville, NY

Certified Nursing Assistant

Provides, encourages and instructs residents in maintaining or reaching highest level

ADL'S (activities of daily living) through comprehensive care plans. Responsible for

reporting deviations in resident status to appropiate licensed personnel. Maintains

compliance with Regulatory guidlines.

Assessed patients and documented patient histories. Interviewed patients to obtain

medical information and measure their vital signs, weight and height.

February 2008 to

July 2009

Millard Fillmore Gates Hospital

Buffalo, NY

Hospitality Associate

• Take Patients' Meal Preference According To There Nutritional Diets.

Prepare And Serve Tray-line Food To Patients In The Hospital According To

Their Nutritional Needs.

•

• Food Safety And Sanitation Requirements.

• Performs Sanitation Duties Throughout The Department.

December 2006 to

February 2008

Family Dollar Store

Cashier Cashier

Worked as a team member performing cashier duties, product assistance and cleaning

while providing excellent customer service. Maintained positive attitude to make

customer's shopping experiences memorable and pleasant. Organized store

merchandise racks by size, style and color to promote visually appealing environment.

Responsible for ringing up customers in timely manner and guaranteeing high level

of customer service.

August 2005 to

March 2006

Walgreens Drug Store

Service Clerk Cashier

Recommended, selected and helped locate and obtain out-of-stock product

based on customer requests.

•

Worked as a team member performing cashier duties, product assistance and

cleaning while providing excellent customer service.

•

• Maintained cleanliness and presentation of stock room and production floor.

• Assisted customers with store and product complaints.

November 2004 to

July 2005

Mighty Taco

Cashier Cashier

• Assisted in maintaining preparation and service areas in a sanitary condition

• Cleaned bars, work areas, and tables

• Greeted each customer with friendly eye contact

• Trained new employees

Contact this candidate