Internet Marketing Specialist/Social Media Manager

JOHN-PATRICK ALEXANDER

**** ******* ******, ***. ***

Winter Park, Florida 32792

Cell: 407-***-****

Home: 407-***-**** ***********.***********@*****.*** www.linkedin.com/in/johnpatrickalexander

CAREER OBJECTIVE

To obtain a position that will utilize my combination of Internet marketing skills, social network/media management, content writing, knowledge of best SEO/SEM practices and overall technical skills.

SUMMARY

• Impeccable customer-service ethic, with more than 16 years of client service and support experience

• Excellent written and verbal/oral communication skills

• Extensive managing experience of Facebook Pages, Twitter and YouTube accounts

• Extensive use and management of community forums

• Five years’ experience in managing content for websites and content-management systems, as well as online portfolios on LocateADoc.com

• Extensive lifecycle website project-management experience

• Intermediate knowledge of HTML, CSS, SEM, on-page SEO, content writing, JavaScript and Web design/organization

EMPLOYMENT

Mojo Interactive, Orlando, FL March 2006 to June 2011

Industry leader in online marketing, lead generation and website management that

develops progressive, results-oriented marketing solutions and Web-based applications for a variety of fields, with an emphasis on health care

Technical Services Specialist

• Assisted clients with websites, including use of content-management systems, strong site organization, best on-page SEO (Search Engine Optimization) practices, effective use of social networks and video sites, content writing (keyword-rich and conversion-strong text) as well as online portfolio management (LocateADoc.com)

• Utilized Salesforce for management of client and account history

• Project Manager for Website Services’ website projects, including template, custom design and migration, utilizing DreamTeam project-management software

• Assisted with managing Mojo’s Facebook Page and Twitter account to help market the company’s culture

• Managed partnership products sold by the sales team

• Conducted website tutorials, FAQ sessions, Web training, etc. with clients

• Managed website edit requests for clients, ranging from use of Content Management Systems to traditional FTP/WinSCP access (editing .html, .cfm and .css files)

• Handled email creation requests for clients, utilizing traditional command-line access via PuTTY

• Administered CNAME, MX and DNS changes for clients via Rackspace webhosting interface

• Assisted sales managers and client advisors with account/product questions and client training as well as training colleagues

• Regulated and manage billable-edit requests through work-order system

• Maintained extensive and up-to-date product knowledge

• Worked with teams to create new products/services

• Supported development programmers to upgrade internal systems that affect clients and employees

Convergys Corporation, Lake Mary, FL July 2005 to Jan. 2006

Global company in relationship management, delivering a broad range of customer and HR

solutions, backed by technology, to businesses to improve productivity and increase profitability

Customer Service/Online Sales Representative

• Effectively handled customer inquiries regarding prices, products, programming and installation

• Maintained account history through detailed and accurate notation of the interactions with clients (bill pay, account and product changes, resolution of issues)

• Practiced customer-service skills to enhance client approval and increase sales

• Used chat support on a daily basis to facilitate clients’ requests

OTHER SKILLS

• Online community building and management, including extensive knowledge of online message boards

• Adept and proactive problem solver

• Adapt readily to changes in a dynamic work atmosphere

• Solid troubleshooting and networking skills

• Superior knowledge of PC hardware/software, e.g., installation, upgrades and repair

EDUCATION

• Valencia Community College

Currently Enrolled in A.A. Degree Program

• Plan to pursue B.A. in Marketing at the University of Central Florida, beginning Fall of 2013

Contact this candidate