Customer Service Manager

JADE NOLL ***** Brandt Road Alhambra, IL ***** Tel: 618-***-****

Email: *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Able to work independently and as a cooperative team member

Remains calm and works well under demanding conditions

Extremely dependable in completing projects accurately and on time

Particularly interested in expanding my job skills and training

Takes pride in doing a good job and achieving results

RELEVANT EXPERIENCE AND SKILLS

ADMINISTRATIVE SUPPORT

Responsible for weekly supply orders so as to maintain inventory

Excellent verbal and written communication skills

Superior office skills (filing, collating, data entry, document scanning for record retention, money handling)

Successful in identifying and solving deadlines and work priorities

Reviewed invoices and accounting information for a wide variety of clients to ensure that records were complete

Trained new hires in all aspects of office procedures

CLIENT RELATIONS AND COMMUNICATIONS

Maintained excellent client relationships, securing trust and confidence through providing complete, accurate and timely sales of cars

Advised customers of all ages in selecting the vehicle that would meet their needs and their budget

Arranged transportation of vehicles to high-end clients

CUSTOMER SERVICE

Welcomed clients and directed them to appropriate office

Monitored orderliness and cleanliness in my department area

Skilled in dealing with the public in a professional and concerned manner

Effectively handled emergencies and client inquiries

Remains positive with a professional attitude, committed to excellence

ACCOMPLISHMENTS

Designed and mastered website advertising to include multiple social media sites

Reviewed company procedures and improved spreadsheet entry utilizing Excel to better keep track of jobs scanned in

EMPLOYMENT HISTORY

2011 - Customer Service Manager, Jack Schmitt Ford Lincoln Collinsville, Illinois

Receptionist, and Technology

Specialist

2009 - 2010 Records Retention and Korte Construction Company Highland, Illinois

Receptionist

2007 - 2009 Children’s Nanny Cathy and CaseyAdolph Pocahontas, Illinois

2006 - 2007 Kitchen & Food Preparation Parkview Café Marine, Illinois

EDUCATION AND TRAINING

2010 Graduate, College Prepatory Highland High School Highland, Illinois

2010 - Present Major: Office Management Southwestern Illinois College Belleville, Illinois

COMMUNITY SERVICE:

Alhambra First Baptist Church

- Coordinator of New College & Career Class

- Youth Group Member

- Awana Class Leader

Mission Trips to Camp Cedine Spring City, Tennessee

Leadership Conference Cedarville, Ohio

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