Customer Service Medical

Keisha Wallace

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*** ******* ***. *********, ** 75146* Home 469-***-**** * ***********@*****.***

Qualifications

Strong customer service* Outstanding communication skills* Adaptable to any environment* Highly Motivated* Success driven* Able to multi-task* Team player* Quick learner* Loyal and committed* Personable* Punctual* Persistent* Reliable* Flexible

Experience

Tom Thumb – Desoto, Tx

Courtesy Clerk/ Cashier/ Out of Dates/ Customer Service 01/2010-08/2010

• Maintained and was accountable for all funds entrusted to me on an assigned shift

• Verified correct amounts of loose and bundled money

• Thanked every Guest for their business and invite them back

• Maintained the neatness and security of the cash register area; ensured that forms, bags, and other similar items were adequately stocked

•Pulled everything that was out of date from the shelves

Palmer Medical Clinic – Palmer, Tx

Grace and Mercy Health Clinic – Kerens, Tx

(Managed 2 Clinics)

Medical Assistant 05/2009 – 11/2009

• Provided services which include, but were not limited to, patient check-in, assessing vitals, pulling charts, filing, preparing patient handouts, specimen collection, etc.

• Scheduled tests, consultations and completed necessary referrals

• Sterilized equipment and instruments

• Documented patient care and related data in the medical record

• Responsively manages patient calls and service items per physician’s requests

• Work directly with physician to ensure all billable charges have been entered on daily super bills

Charlton Methodist Hospital – Dallas, Tx

Medical Receptionist 08/2009-10/2009

• Answered all phone calls and directed them to the appropriate person

• Was responsible for scheduling patient visits

• Coordinated paper work for new and existing patients

• Ensured that incoming paperwork was filed timely and accurately and kept up to date

• Was responsible for maintaining, archiving and database management for such files

• Searched, retrieved, and re-filed information contained in filing system

• Maintained confidentiality of all files

Skills

Office Management*Records Management*Data Entry (50WPM)*10 Key*Bookkeeping & Filing*Spreadsheets*MS Word*MS Excel*MS PowerPoint*MS Outlook*Medical Billing & Coding*Vital Signs* Certified in First Aid & CPR OSHA Knowledge

Education

Sanford Brown College (Present)

Dallas Texas

Medical Billing and Coding

Courses Include:

Coding and reimbursement systems, data abstracting, health records maintenance, and healthcare computer applications. Coursework includes CPT-4 and ICD-9 Coding Principles, Medical Office Accounting Computerized Billing, Computer Applications, Medical Terminology, Medical Law & Ethics, Anatomy & Physiology.

Remington College (2008-2009)

College Dean List Award

College Perfect Attendance

Dallas Texas

Medical Assistant

Courses Include:

Medical Terminology, Clinical Asepsis, Anatomy/Physiology (I- IV), Health Insurance, Human Relations, Computer Applications, Medical Law and Ethics, Clinical Procedures, Medical Office Applications, Urinalysis and Microbiology, Electrocardiography, Computerized Billing, Hematology, Management Skills, Pharmacology

EXTERNSHIP EXPERIENCE

Heart Masters (2009)

Medical Assistant/ Receptionist

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