Customer Service Manager

Goal: A position, which challenges and utilizes my talents gained from previous employment.

Education:

Temple University (2004 – 2008)

• Earned Bachelor of Arts Degree in Film & Media Arts

• Cumulative GPA of 3.4/4.0 (thru May 2008)

Art Institute of Philadelphia (January, 2009 – June 2010)

• Major: Visual Effects & Motion Graphics

• Cumulative GPA of 3.73/4.0

Software Knowledge:

Adobe Suite CS4 Outlook Express MicrosoftWord Microsoft Excel Microsoft PowerPoint Microsoft Access

Skills

• Strong communicative, problem solving and organization skills

• Detailed oriented

• Ability to multi task, work under pressure and meet time sensitive deadlines

• Incredibly quick learner

Prior Employment:

Cleopatra Gift Shop (At The Franklin Institute) (Sales Associate) 05/10-Present

• Assisted customers with any questions or issues about the merchandise or store

• Restocked merchandise and cleaned shelves, floors and displays

• Rang customers out on register

USA Coin Shop (Graphic Designer/Assistant) 02/09-03/10

• Created computer graphics to be used on company website

• Uploaded new content to company website

• Created data base of business contacts

• Separated and organized coins by type, date and minting location

• Packaged orders to be mailed out to customers

Temple University Hospital (Student Worker) 05/06-08/08

• Medical charts management

• Telephone receptionist and customer service

• Restocked office supplies

• Basic office duties such as copying, faxing, etc.

• Departmental purging of charts

• Reorganization of departmental library

• Assist management in other various duties

References:

Colleen Newman (Cleopatra Gift Shop Manager) 717-***-****

Matt Lerner (USA Coin Shop Owner) 301-***-****

Sharon Asman (Temple Hospital Office Manager) 215-***-****

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