Sales Manager

Vicki N. Lahey

**** ******* ***** 831-***-****

Hollister, CA 95023 **********@*****.***

OBJECTIVE:

To obtain a career position with challenging sales & marketing opportunities

EXPERIENCES:

Manpower assigned to Hewlett Packard 2000 to Present

Executive Customer Relations

Customer Advocate

Customer Advocate providing personalized service to resolve customer’s complaints and issues with Hewlett-Packard products, services, and policies that are addressed to the HP CEO and executive management staff.

• Manage high call volume of incoming phone calls, e-mails, and letters contributing to the success of the call center.

• Resolve customer’s complaints in a timely and positive manner allowing customers to be up and operational.

• Provide professional services resulting in a high level of customer satisfaction.

All-Rite Aluminum 1999 to 2000

Sales Associates

Sales Associate for after market sales on parts for recreational vehicles, this included aluminum and fiberglass siding, windows, and accessories.

• Handled inbound and outbound sales for all Canadian accounts.

• Established new accounts, completed data entry, invoicing, and order processing.

• Recognized as top sales associate for ‘Q1 & ‘Q2.

Metropolitan Consumer Collection Services 1998 to 1999

Financial Collector

Provided collection services for major telecommunications companies; MCI, Sprint, & Verizon, regarding consumer accounts for both land and cell phones.

• Met or exceeded daily quota to collect on delinquent accounts.

• Provided mentorship to new employees.

Primedia Information/K-III Incorporated 1994 to 1997

Subscription Sales Manager

Primedia Business Information consists of business-to-business targeted publications, Web sites, and special events with a focus on bringing sellers together with qualified buyers in numerous industries.

• Supervised sales operations team for International Trade Division.

• Directly responsible for revenue generation for both domestic and international territories.

• Products included both software and sectional subscriptions for international trade regulations and schedules.

• Recognized as top performer in sales status for fiscal 1996 and 1997.

• Recipient of multiple awards for sales and earned revenues.

EDUCATION:

West Valley College, Saratoga, CA

Blackford High School, San Jose, CA

SPECIAL TRAINING AND SKILLS:

Completion of numerous sales, administrative and organizational planning seminars.

10-Key-by touch, keyboard skills to 90 WPM, transcription literate.

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