Customer Service High School

PHILIPPE BOUCICAUT

**-** ***** ****** ***. *R, Jamaica, NY 11435

Home: 718-***-**** Cell: 917-***-****

********.*********@*****.***

A highly educated, effective top performing leader, utilizing my extensive management skills and experience creating a successful, well-organized, accommodating, and professional environment.

Summary of Qualifications

Knowledgeable and Extensive experience in servicing customers in the hospitality and transportation industry achieving exceptional satisfactory feedback

Superior communications skills in interacting and building relations with customers, and employees through strong verbal, inter personal and written skills maximizing business.

Well-organized and highly efficient excelling in a multi-tasking dynamic environment which results in optimal productivity.

Resourceful management ability to supervise and direct others. Adept at facility planning and services in complaint to safety procedures

Motivational in training and developing new talent

Capable of exceeding a company’s objectives and sustainability improving business operation

Skills

* Trilingual (English, French, and Creole)

* Office Administrative Duties

* Typing: 45-50 wpm

* Proficient in Microsoft Word, Microsoft Excel, Power Point and Auto Cad

* Proficient in the World Tracer System, Sabre System, DCS (Departure Control System).

Achievements and Certifications

* Licensed New York State Unarmed Security Guard

* Certified training as a Fire Guard.

* Member of the Faculty’s, Dean’s, and Presidential Honor List in Vaughn College of Aeronautics and Technology

* Member of the American Association of Airport Executives (AAAE): interacted and gained knowledge with airport managers regarding the airport and airline industries.

Professional Experience

Doorman/ Host

Solow Management Company / Brasserie 8 1/2 Restaurant, New York, NY

September 2009- Present

* Provide exceptional hospitality and courtesy services at the restaurant for a medium to high volume influx of customers.

* Responsible for maintaining standard greeting and farewell procedures in a high level of politeness and professionalism.

* Respond to inquiries, and coordinate special request and services for customers pertaining to the restaurant and general information.

* Responsible for making and organizing reservations.

Doorman/Porter

Solow Management Company/Solow Rivers Bend Residential Building, New York, NY

June 2009- September 2009

* Provided courtesy and security services.

* Responsible for greeting, screening visitors and deliveries.

* Other courtesy services such as signing for packages, carrying luggage’s, and provided residents or guest with special services or inquires upon their requests.

Supervisor of Passenger Service

Global Aircraft Dispatch Inc., John F. Kennedy Int’l Airport, Jamaica, NY

Aeroflot Russian Airlines/ Cayman Airways/ Saudi Arabian Airlines

March 2006-June 2008

* Supervised and oversaw daily a 200 plus passenger flight in either departure or arrival.

* Promoted from a checking-in agent to a supervisor within a year.

* Responded to passenger service inquiries, concerns, and coordinated special services for passengers as needed.

* Responsible to assist and managed 12 plus passenger checking-in agent staff to ensure a well-organized, professional, compliant operation.

* Trained new staff on the use and knowledge on the airline’s system and flight management software.

* Assigned daily duties and concerns to all agents.

* Checked passenger’s tickets, reservation, visas, travel documents, and baggages in accordance to airport procedures, security, and safety protocols.

* Greeted, provided flight information, ticketing, boarding, gate information for customers.

* Performed all aspects of gate functions, including processing passengers for boarding.

* Maintained and traced any lost, damage, or unclaimed baggage through the World Baggage Tracer System for Aeroflot and Cayman Airways Flights.

* Accountable for and gathered aircraft paperwork to various departments from JFK and the appropriate destination.

Customer Service Representative (CSR)

Gateway Security Inc. (GSI), John F. Kennedy Int’l Airport, Jamaica, NY

June 2005 – August 2005 (3-Month Internship)

* Assisted customers with general information throughout the airport within the airport transit system, parking lots, Air train, bus stops, Federal Inspection areas, or general passenger assistance when required.

* Escorted customers to various services with special attention with disabilities, the elderly, and passengers with children or individuals with special needs.

Cashier

Marshalls Inc., Long Island City, NY

November 2002 – August 2003

* Provided customer service and conflict resolution.

* Interacted with customers in order to assist them with their needs and guaranteed satisfaction.

* Coordinated with other cashiers for a safe and efficient flow of customers in the facility.

* Responsible for organizing and maintaining a department clean and ready for sales.

Education

VAUGHN COLLEGE OF AERONAUTICS AND TECHNOLOGY, Flushing, NY

Bachelor of Science: Airport Management, May 2006

GPA: 3.72/4.0

VALLEY STREAM SOUTH HIGH SCHOOL, Valley Stream, NY

High School Diploma, June 2002

References provided upon request

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