Project Manager Quality Assurance

KARLA ALVAREZ

**** *. ***** **. *******, CA *****

PHONE NO.: 619-***-**** E-MAIL **********@*****.***

Experience

Added Value Los Angeles, CA 2009-Present

Global brand development and marketing insights services to blue-chip companies

Research Analyst

Manage complex Quantitative Research projects such as Tracking and Copytesting from start to finish. Responsible for maintaining project flow accurately, thoroughly, and meeting all project deadlines on –schedule

Negotiate projects through various departments such as operations, finance, graphics, etc. I have demonstrated paramount follow-through, consistently demonstrate sharp attention to detail, and great ability in problem solving, exceeding client satisfaction and meeting budgets. Consistently look for ways to create efficiencies and minimize cost

Responsible for data checking, charting, and delivery of detailed and thorough analysis

Added Value Los Angeles, CA 2007-2009

Provider of core market research services and world class operational solutions

Project Manager

Served as the primary communication liaison of all operations teams during pre-field, data collection, and data delivery stages.

Responsible for the timely delivery of quality data gathered in the most cost-effective manner.

Proactively trouble shot and proposed effective solutions while establishing and maintaining strong relationships with stakeholder teams across North America

Azteca America Century City, CA 2006-2007

Spanish-Language broadcasting network for the Hispanic market in the U.S.

Director of Legal Affairs Assistant 2007-2007

Prepared, drafted, processed, reviewed and controlled legal documents and entertainment contracts

Prepared appearance release drafts, program license agreements, and documents in connection to rules and regulations for promotional campaigns

Director of Public Relations Assistant 2006-2007

Planned and executed strategic media relationship campaigns, coordinate projects and oversaw implementation

Managed, wrote and translated PSA's in English and Spanish

Wal - Mart Poway, CA 2004-2006

Large discount department store

Assistant Store Manager

Supervised, trained , oversaw employees, managed scheduling and staffing of 15 employees

Maximized the sales and profitability of assigned area

TNS Intersearch/MDIIS San Diego, CA 2000-2004

Marketing research call center

Marketing Associate, Business Development 2004-2004

Telephone marketing service sales

Responsible for account management, new client development and client retention

Assistant Project Director 2003-2004

Assisted Project Director with all phases of projects and oversaw and coordinated projects with internal staff

Assisted with questionnaire design, analyzed and proofed data (CATI) and prepared client reports

Quality Assurance Supervisor 2000-2003

Supervised the quality of the studies performed by interviewers to ensure quality standards

Trained and briefed a large group of interviewers in new and upcoming studies and projects

Education

San Diego State University 1999-2003 Bachelors Degree in International Business, Specialization in Marketing

Skills

Fluent in Spanish. Proficient on PC platform, MS Office (Word, Excel, PowerPoint, Access, Outlook, Mozilla, Firefox).

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