Clerical

Summary

I have over ** years of Customer Service experience. I have an excellent attitude. I am a dependable, competent worker and get along well with others. I am a fast learner and like to learn new things. I am maticulous about details. I have experience working with Excel, Word, and Outlook. I am a personable, professional and contientious worker. I have excellent phone and writing skills. I have great listening skills and am polite while dealing with difficult individuals.

Work History

2003 - Current

Case Manager, Issue Insurance Agency, Inc.

- Answer phones (my line & up to 8 others)

- Do case status updates in Agency Works as information comes in by email,

phone or fax from agents and carriers

- Handle / resolve commission questions and problems in a timely matter.

- Receive off all policy and delivery requirements as they come in daily.

- Order Aps's from Doctor offices.

- Work closely with Copy Services to help obtain the Medical Records in a timely matter.

- If Medical Records are sent to me direct from doctor's office, I scan them and image

them to the appropriate carrier.

- Enter new applications into the system, match letters printed with application

and scan to be imaged to the appropriate carriers.

- Respond to all emails I receive in a timely matter.

- Back-up to the Administrative Assistant.

1997 - 2003

Customer Services Representative, GAPI USA

- Answer Phone (up to 9 lines)

- Perform stock checks

- Take verbal purchase orders (by phone)

- Enter purchase orders

- Use fax machine

- ISO Internal Auditor

- Answer technical questions

- Calculate, write and type up special pricing

- Answer voice mail and email messages

- Do filing as needed

High School Diploma

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