Customer Service Human Resources
Resume:
Gina Lyn Workman
Uniontown , PA 15401
*******@*****.***
SUMMARY:
A Healthcare Professional with extensive experience in for-profit and nonprofit healthcare facilities seeking an opportunity to leverage prior experience and education in a full-time permanent position. Possess a reputation as a critical thinker, with strong analytical and advanced problem solving skills and a demonstrated ability to write and follow Standard Operating Procedures and adhere to regulations with great accuracy.
PROFILE:
Experience managing a Physician Office Laboratory
Assist the Practice Manager with Marketing, Recruiting, and Management of the practice
Passed Department of Health Inspection
Experience with third party insurance, and Medicare reimbursements for Medical Practices
Experienced in education of employees in new procedures and policies
Ability to follow strict FDA and Department of Health guidelines
Well developed communication skills, a great customer service advocate
Experience in all Microsoft products, Excellent computer skills
Ability to work well under stress and capable of meeting strict deadlines
Competent in setup and maintenance of IT systems
Managed and participated in Independent Lab, Clinical Lab, and Hospital QA, QC and Safety committees.
Consistently received high scores on evaluations based on abilities in supporting coworkers and pleasing customers
Demonstrate and encourage Good Documentation Practices. GDPs
EXPERIENCE:
Cherry Tree Medical Associates Laboratory, Uniontown, PA 2010 - Present
Consulting Laboratory Manager
• Implemented and Oversee all quality control and quality assurance programs
• Draft and update policies and procedures
• Create detailed training procedures for all employees
• Implemented safety program
• Work with IT director to enhance Orchard Computer Information System
• Manage all administrative aspects of laboratory including scheduling
• Assist Human Resources with staffing, continuing education, and training
Brownsville Tri-County Hospital, Brownsville, PA 2008 - 2009
Medical Technologist
• Worked all departments within the clinical laboratory.
• Assisted Laboratory Director with quality control and quality assurance programs
• Drafted and updated policies and procedures
• Received numerous awards for safety and customer satisfaction
• Received consistently high scores on evaluations.
• Participated in workplace safety committee
• Educated hospital staff
• Assisted Human Resources with staffing, continuing education, and training
Gina Lyn Workman
*******@*****.***
EXPERIENCE (cont):
Canonsburg General Hospital Canonsburg, PA 2006 – 2008
Laboratory Department Supervisor - Microbiology, Blood Bank, Serology, Urinalysis
• Created and edited procedures and policies
• Prepared reports for distribution upon completion of testing
• Counseled patients on lab testing and results
• Oversaw all QC, QA and Proficiency testing
• Trained and retrained entire hospital staff on the implementation of new procedures and Continuing Education
• Surrogate Lab Manager upon absence of Director
• Assisted laboratory team in successfully completing 2 (College of American Pathology) (accreditation) inspections
• Received numerous Customer service awards
• Participated in hospital awareness programs and excellence makeovers
• Participated in workplace safety committee
Brownsville General Hospital, Brownville, PA 2002 – 2006
Medical Technologist
• Worked with employees, patients, and management in resolving issues
• Tested all samples received into the laboratory including Microbiology
• Assisted Laboratory Director in all areas of lab management
• Headed continuing education program for laboratory
• Continually supervised and educated other employees
• Aided in creation of all SOP’s, assisted in writing and updating policies and procedure
• Active member of the safety committee
• Union Steward and Employee advocate with Human Resources
• Assisted Human Resources with hospital employee annual education, staffing, and training of new employees
EDUCATION:
Colorado Technical University, Colorado Springs, CO
Master Business Administration
Concentration: Human Resource Management, Health Care Management, 2010
University of Phoenix, Pittsburgh, PA
Bachelor of Science in Management, 2008
Allegany College of Maryland, Cumberland, MD
Associate Arts Medical Laboratory Technology – ASCP Certification Received 1992 # 046852
AWARDS AND CERTIFICATES:
Graduate Level Human Resource Management Certificate March 2010
Graduate Level Business Administration Certificate November 2009
Graduate Level Business Administration Certificate August 2009
Customer service awards - 2009, 2008, 2007, 2006, 2005, 2004, 2003, 2002
Workplace safety awards - 2009,2008,2007,2006
Certificate of appreciation for participation in excellence makeover-2009
Citizenship awards- 2008, 2004
AFFILIATIONS AND CERTIFICATIONS
American Society of Clinical Pathologist Certification Received 1992 # 046852
Society of Human Resources 2009
Cambridge Who’s Who Registry of Executives, Professionals Membership ID # 1255626 http://www.cambridgeregistry.com/
Gina Lyn Workman
179 Burgess Field Road a
Uniontown, PA 15401
PROFESSIONAL REFERENCES:
Dr. John Duda PhD
Laboratory Director
Brownsville Tri-County Hospital
157 Creek Road
Brownsville, PA 15417
Professional Relationship: Director of Laboratory at Brownsville General and Brownsville Tri-County Hospital.
Lisa Orris BSMT, ASCP
Laboratory Manager
Brownsville Tri-County Hospital
503 Green Street
Brownsville, PA 15417
Professional Relationship: Direct Report at Brownsville Tri-County Hospital from 2008-2009.
Bishop Chris Clinger
Senior Pastor
New Beginnings Family Worship Center
1156 Walnut Hill Road
Smithfield, PA 15478
Professional Relationship: Senior Pastor at New Beginnings Family Worship Center.
Gina Lyn Workman
179 Burgess Field Road a
Uniontown, PA 15401
PERSONAL REFERENCES:
Edward Jordan
Branch Manager/ Vice President PNC Bank
296 Amend Road
Uniontown, PA 15401
Personal relationship: Served in leadership and have been friends for many years.
Heather Kisner, LPN
P O Box 349
New Salem, PA 15468
Personal Relationship: Worship together in same church since 2009
Janice Juliana, RN
Registered Nurse Cherry Tree Pediatrics
20 Loch Lomond Street
Uniontown, PA 15401
Personal relationship: Fellow Pampered Chef Consultant, in same cluster since 2005
Contact this candidate