Customer Service Manager

Craig Kunselman *** Presidio Pointe

Crosslanes, WV 25313

Primary Phone: 304-***-**** Alternate Phone: 304-***-**** (wife)

e-mail:*****.*********@*****.***

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Objective

To find a full time position with a reputable company using my skills and abilities.

Work Experience

Network Operations Center Technician: Aug 2010 – Present

Fibernet / Ntelos Charleston, WV

Monitor Fibernet / Ntelos Network, Central Office Tech - Working with various vendors to resolve issues with service, and dispatching techs to resolve issues when necessary. Broad understanding of network design used for troubleshooting DS1, DS3, Ethernet, Data, VoIP, SIP and optical circuits to isolate, resolve network issues, and coordinate outage repair. Perform all needed Lucent 5E switch functions. Trained in the following software Calix CMS, Cisco CTC, Multiplexers, 10k routers, Cisco & Adtran CSU Routers, Windows 7, and Microsoft Office. Received extensive customer service training and in doing so have acquired a diverse ability to communicate with all types customers and clients.

Assistant Manager: Jun 2001 - Jun 2010

Rippling Waters Campgrounds, Romance, WV

Assistant manager: . Responsible for groundskeeping and maintaining premises, reservations, customer service, accounts payable and receivable, all electrical, network, and phone lines. Coordinated special events and all other aspects of the camp.

Education History

NIT

Cross Lanes, WV

Vocational Degree in IT Professional Courses in CCNA, MCSA, Sonet/SDH, Network Transport

Kent State

Salem, OH

2 Years Post High School,

IT Major

Home Schooled

Berlin Center, OH

General Equivalency Degree

Certifications

NET +

References

Available upon request.

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