Front Desk Service
Resume:
Enver Metjahic
Miami, FL ****7
************@***.***
______________________________________________________________________________
Objective: Seeking a position where I can utilize my Experience in Hospitality
Summary of Qualifications:
• Total eight years experience.
• Complete knowledge of hotels operations.
• Outstanding oral, written and training communication skills
• Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
• Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
• Positive and upbeat approach to employee relations and guest complaints.
• Strong computer skills especially word processing, hotel operating systems and spreadsheet creation.
• Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
Professional Experience:
The Standard Spa Hotel
40 Island Ave, Miami Beach, FL 33139
November of 2010 - Present
Guest Relations/Security and Bell Person
• Assist with development of employee morale and ensure training of Guest Services personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P. B. X. console and ensure that employees maintain LXR SOP's in its use.
• Greet and welcome all guests approaching the Front Desk in accordance with LXR SOP's.
• Ensure implementation of all LXR policies and house rules. Understand hospitality terms.
• Assist Guest Service Agents with check-ins and check-outs; confirm that all SOP’s are being followed properly.
• Assist and supervise Guest Service Agents in daily duties.
• Train new employees, help to develop and implement training programs.
• Maintain log of rooms in “out of order” status.
• Authorize and sign adjustments and paid outs over the limit.
• Oversee discrepancy report and monitor follow-through.
• Post updated information on 72 hour sheet and review with Guest Service Agents.
Gramercy Park Towers
205 3rd Avenue, New York, NY 10003
January of 2006 thru May of 2010
Front Desk, Concierge & Guest Services Supervisor
• Work closely with Housekeeping regarding daily room status.
• Oversee Bell staff in the absence of a Supervisor.
• Confirm that all duties are completed by Guest Service Agents, Operators and Bell staff.
• Operate pagers and radios efficiently and professionally in communicating with hotel staff.
• Maintain lobby and front desk presence during peak times and as needed.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor and support corporate Guest Recognition Program.
• Know the hotel’s rate tower and rate quoting standards.
• Maintain safety deposit boxes according to LXR SOP’s.
• Monitor out-of-order, out-of-service, discrepant, and show rooms.
• Manage sell-out opportunities; review arrivals report check on room’s inventory, control guest relocation according to LXR SOP.
• Block special requests as needed; VIPs, special needs rooms, connecting, etc.
• Ensure that an accurate bucket check is completed nightly.
• Ensure correct and accurate cash handling at the Front Desk.
Computer Skills: Microsoft XP, Office, Excel, Power point, Building links, Onity, Opera & Open Tables.
Education: Associates Degree in Business Management
Brooklyn College, Brooklyn New York
Apex Technical School New York, NY (Certified Tech)
References: Upon Request
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