Customer Service Assistant

Tayla Luckett

*** ********* *** **

Atlanta, GA *0310

Phone: 706-***-**** Email: ********@*******.***

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OBJECTIVE:

Seeks positions where my excellent Communicative skills correspond with my occupation, more preferably a position where my Marketing strategies can be used. With my outstanding Goal planning skills I expect to reflect them on the progress of the business. I will use my Customer service skills to become a valuable asset and maintain any position effectively.

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EDUCATION

Clark Atlanta University Atlanta, GA 2010

• Mass Media Major

• Communications

SKILLS

• Microsoft Office

• Data Entry

• Power Point

• Customer Service

• Marketing Strategies

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PROFESSIONAL EXPERIENCE

Holiday Inn Joliet, IL 2012- Current

Front Desk Clerk

• Work directly with concierge staff

• Arrange guest travel and transportation

• Calculate final bills and receive payment

• Take direct calls from guests

• Receive and send emails (bookings, reservations, transport)

Salon Emi Atlanta, GA 2011- As needed

Personal Assistant

• Ensure a warm friendly welcome to clientele at all times

• Serve/offer complementary foods

• Assist in cutting hair, shampooing, conditioning and rinsing hair

• Assist with bleaching, permanent waving, tinting, and straightening hair

• Make sure towels and supplies are ready for use; ensuring that products are stored correctly

• Responsible for cleaning salon daily, ensuring that clean ups are done immediately after each client, constantly sanitized

AT&T

Solutions Coordinator Atlanta, GA Oct 2011 – Dec 2011(Seasonal)

• Set up new accounts and maintain records

• Knowledgeable of : product bundles, fees special offers and upgrades

• Resolve customer request questions and complaints, answer billing questions

• Perform the duties as assigned by management

Municipal Court of Atlanta

Solicitors Office~ Marcel Reed 1/5/2012 - Volunteer

• Create Subpoenas

• Assist Solicitors in courtroom sessions

Progressive Community Healthcare

Office Assistant Summer 2008-2010

• Answer phones

• Schedule appointments

• Reconfirm appointments with patients

• File papers

• Other duties assigned as needed

**References available upon request!

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