Administrative Assistant/Office Manager
Resume:
Michael J. Thornton
Smyrna, GA *****
w6zss3@r.postjobfree.com
OBJECTIVE
To use my experience and talents to support the Executives and/or Salespeople of a good organization by organizing and running the back office. To provide good customer service to whomever I work with: Internal or External customers.
QUALIFICATIONS
I am a service-oriented team player who has worked in office and account management, customer service management, and inside sales for the last fifteen+ years. I am hard working, dependable, dedicated, reliable and extremely detail oriented. I take ownership of responsibilities that I have been given. I always strive to do my best in anything I do and don’t mind going the extra yard.
EDUCATION
Bachelor’s of Science, University of Utah
EMPLOYMENT
9/2010 – Present Training Assistant – CityGrid Media – Sandy Springs, GA
• Provided Administrative assistance to the Director of Training and Regional Trainers in several cities nationwide
• Was responsible for the logistics of Training several groups of new Salespeople. Arranged airfare, ground transportation, hotel accommodations and meals for the Trainees and Trainers. Arranged for printed materials to be printed and available in the appropriate office for Training.
• Sat in on Training classes and helped with logistical concerns including collection of new hire paperwork, reimbursements
• Updated internal Training website with helpful articles, new forms and other information in support of the Sales force
2006 – 2010 Office and Client Relations Manager – Kurlan & Associates – Westborough, MA
• Provided Administrative assistance to the President and Associates.
• Scheduled, planned for and administered several annual appearance events
• Accounts Receivable - Sent invoices
• Collections – followed up on past due invoices - provided President with list of past due clients and amounts
• Interfaced with clients via email and telephone. Handled routine requests.
• Kept office area clean and prepared for client visits at all times.
2004-2005 National Account Service Representative – Jay Packaging Group – Warwick, RI
• Managed all service issues for some national multi-million dollar accounts in a custom production environment.
• Estimated, planned, and scheduled production of existing and new products.
• Aided development of new products and resolved existing concerns or issues at customer plants.
2002-2004 Customer Service Coordinator – Todson, Inc./Topeak USA – Foxboro, MA
• Managed incoming product service related communications including warranty and parts issues.
• Provided technical product support to consumers, dealers and distributors.
• Worked with marketing team to coordinate brand and product exposure through local charity events, sponsored rides, and new campaigns.
• Implemented a new warranty parts inventory program to efficiently manage extensive inventory, and to coordinate parts re-orders with the plants in Taiwan.
1999-2002 Inside Sales and Customer Service Supervisor – Maxxis International, Bicycle Division – Suwanee, GA
• Managed national network of outside salesman and inside sales/customer service staff.
• Designed and implemented dealer sales incentive programs.
• Implemented new customer services policies and procedures.
1998-1999 Customer Service Representative – Georgia Telco Credit Union – Atlanta, GA
• Performed customer service responsibilities including customer account maintenance, money handling, and new account information
SKILLS
• Proficient in Microsoft Office software applications.
• Quick learner and enjoy being part of a team.
• Have been active in community organizations including Cub/Boy Scouts of America.
• Served a two-year volunteer church service mission in British Columbia, Canada.
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