Customer Service Services

Ruth Tejada

***.****@*****.*** 978-***-****

** ********** ******, ********, ** 01843

OBJECTIVE

Seeking a challenging and responsible position where abilities, education, and experience will have valuable application. Position should provide an opportunity to continue growth and advancement.

EDUCATION

Associates in Biotechnology

Middlesex Community College, Lowell, MA

RELATED EXPERIENCE

Director of Events, Society of Hispanic Professional Engineers-Boston (2010-2011)

● Design and deliver events that meet criteria of Society of Hispanic Professional Engineers (SHPE-Boston), ensuring exceptional experiences for event participants, sponsors, vendor partners, and board members.

● Oversee SHPE programmatic content in a way that is accessible, cost-effective, and consistent with the non-profit organization’s mission, policies, and standards.

● Ensure that events and content delivery strategies and plans are aligned with organization’s strategic and financial objectives.

ADDITIONAL EXPERIENCE

Clerical, Nanomanufacturing, University of Massachusetts, Lowell, MA (9/10-2/11)

● Responsible for filing, creating office directory on excel spreadsheets.

● Manage day to day tasks and completing the paperwork to ensure weekly goals are met.

● Perform office duties related to maintaining records, duplicating, answering calls, imputing information to the database, and assisting on projects and competitions.

Radiation Safety, Energy Department, University of Massachusetts, Lowell, MA (2/11-5/11)

● Regulate compliance, ensuring proper calibration of instruments used for radiation surveys, and proper use of Liquid Scintillation Counting for inspections and audits.

● Provide proper radiation safety advice, inspections, audits, training programs, calibration services, waste disposal services and maintenance of all records essential to demonstrating compliance with all applicable federal and state laws, regulations, standards and guidelines.

● Taking samples of areas to see if toxicity or radiation levels are above compliance.

Aesthetics, Concrete Canoe Team, Lowell, MA (10/10-5/11)

● Recording resources devoted to structural analysis and concrete mix.

● Developing a more light weight canoe with details demonstrating our theme.

SKILLS

● Excellent verbal as well as written skills.

● Aptitude to learn communication services and products.

● Able to work under minimal supervision.

● Good decision making skills.

● Self-motivated that helps in achieving monthly goals.

● Ability to offer high level of customer service.

● Flexibility with work hours.

● Fluency in Spanish, English

Date of Availability: Immediately

COMMUNITY ACTIVITIES

Horizons for Homeless Children PAL leader (2011- Present)

Girl Scouts: Natural Genius (Promoting STEM interest) Leader (2011-Present)

Walk for Hunger (2006-Present)

Free Clinic Translator (2004-Present)

Mission Trips (2009-Present)

Service Learning Trips (2010- Present)

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