Data Entry Customer Service

Pauline Persaud

** ******* ***

Lake Hiawatha, NJ 07034

*******.*******@*****.***

Mobile Phone: 973-***-****

Dear Sir/Madam.

Fresh innovative ideas and experiences create profits and progress for an organization. I feel that I have these qualifications and experiences necessary to bring these to your company. Please find attached a resume outlining my skills and employment history.

I have five years experience in payroll analysis and functions. I am known to be very efficient enough in establishing a good communication among clients and employees. My managers have praised me as a person capable of accomplishing all the administrative and payroll functions. I have had more than 15 years supervisory experience. I am able to maintaining a team working environment in the organization among my co-workers. I have been highly commended for my excellent Client Management/Relations skills

I would greatly appreciate an exploratory interview with you at your earliest convenience

Thank you

Pauline Persaud

21 Nokomis Ave

Lake Hiawatha, NJ 07034

*******.*******@*****.***

Home Phone: 973-***-****

Mobile Phone: 973-***-**** Best for contact at any time.

OBJECTIVE

Seeking a position in my career field that will create profits productivity and progress for both myself as well as my employer. I will welcome any position that is suitable to my experiences and qualifications.

EMPLOYMENT EXPERIENCES.

Paychex Inc. 10/2006 – Present

Payroll Specialist – Senior CSR

Support multiple clients on the installation of their Payroll and day to day technical issues that arises from time to time.Troubleshoot & assist payroll analysts on how to create Payroll, manual & pre-calc checks.

Explain to clients’ payroll analysts how to treat special payroll cases such as benefits (medical, dental, FSA, 401k, garnishments), vendor requirements and prevailing wages on selected clients, perform all payroll related functions as a full service payroll department. Create & file all quarter end & year-end Returns (940/941/state/W2/1099)

Responds to client phone calls and resolves questions, concerns, and problems which include payroll and tax matters, software issues, input/output transmission issues

Compute Commissions, Fringe Benefits and Bonus payrolls/multi state & union payrolls.

Assists clients by providing training over the phone, explaining reports/product features and benefits to the client.

Ensure ongoing client satisfaction and client retention.

Continuously updating on system and software changes and changes in wage and tax laws

Commercial Data Processing 9/1996 – 9/2006

Data Entry Supervisor

Supervise 30 onsite data entry operators. Manage and coordinate workload distribution onsite and for an additional 50 operators at other corporate locations, one offshore.

Serve as the primary liaison with client for daily data entry issues on all job types. Represent CDP as the data entry subject matter expert during client conference calls and onsite visits.

Train operators on the tasks associated with each particular function in the online data entry flow. These tasks included log in procedures for each of the client data entry system applications, data validation rules, tracking and recovery procedures when knocked out of the applications.

Manage operator work load assignments according to work type, turnaround commitment and ability to perform the tasks needed for each particular job.

Identify operators suitable for advancement and provide that feedback to upper management for review. Identify the appropriate candidates to back fill vacant operator positions.

Generate daily status reports for each location detailing Job type, operator productivity, and overall output for tracking.

Involved in identifying potential issues and gaps in processes. Design, implement and document process improvements and solutions.

Perform FTP process of client files.

Generated all reports and invoices.

Coded inventory source documents and payments to vendors.

Processed journal entries, inventory receipts and order issues.

Updated monthly financial reports, income statements, reconciliation and inventory activities.

Supervised 13 data entry/verifier operators for quality control of output.

Guyana Sugar Corporation 08/1987 – 06/1996

Computer operator Supervisor

Computer Operator

Data Entry Supervisor

Data Entry Operator

Education:

County College of Morris Associate in Business Administration

Paychex Specialized Training. Completed and passed training courses in the following areas:

Payroll Specialist/Customer Service Representative (CSR) Senior CSR.

Skills:

Microsoft Office including MS word/Excel/Outlook, 7 - 10 Years of Practical Experience, Current

Access Databases, 7 - 10 Years of Practical Experience, Current

SQL, 1 - 2 Years of Practical Experience, Current

Irma 3270 Emulation, 7 - 10 Years of Practical Experience, Current

Adobe Acrobat, 9 - 7 Years of Practical Experience, Current

Image viewer, 6 - 7 Years of Practical Experience, Current

FTP, 7 - 10 Years of Practical Experience, Current

shared Database applications, 7 - 10 Years of Practical Experience, Current

Trained Payroll Specialist

Trained Senior CSR

Reference furnish upon request.

Contact this candidate