PROFESSIONAL PROFILE

Versatile, highly motivated, results-oriented individual possessing a proven record of

achievement in system analysis and design, computer training, project/program

management, strategic planning, customer relations, business administration, and

operations management. Extensive experience in LAN/WAN topologies, network

administration, and PC environment. Adept at analyzing user's needs and

coordinating system designs from concept through implementation. Exceptional

analytical, organizational, communication and interpersonal skills. Demonstrated

ability to work independently or as an integral part of a team to achieve objectives and

goals.

• Systems Analysis, Integration, Lifecycle

• Client-Server Technology

• Wide Area and Local Area Networks

• Cost Reduction through Technology

• Network Security

• Operations and Process Reengineering

• System Disaster Recovery

• Training and Support

• Multi-Vendor Environment

• Configuration Management

CAREER SUMMARY

Over 10 years experience providing system analysis and design, installation, testing,

training, and support of systems/networks, and applications in multi-user corporate

environments.

MANAGEMENT AND PROJECT ADMINISTRATION

Actively involved in all business operations; managed day-to-day activities of up to

seven service/support employees. Directed customer service and technical support

functions.

Oversaw initial system analysis, assessing needs and resolving any issues related

to various application design and development; developed end-user training and

documentation of system; and customer support and service.

Well-versed in the design of networking systems. Supplied back-up and

documentation of computer systems.

Proven performance record in business development and expansion that resulted

in increased productivity and sales revenue.

TRAINING AND SUPPORT

Extensive experience in and knowledge of electronic and mechanical devices;

trained and supported company, and third party technicians in aspects of system

setup, troubleshooting, maintenance and repair, and upgrade.

Trained end-users, master their knowledge of the system, and secure their

proficiency in its applications and techniques in record time.

Provided clients company-wide training, as needed and requested on systems

service and support. Utilized both formal classroom settings and one-on-one

personal instruction.

Designed and developed training curriculum and materials used in training clients

in use of specialized systems.

CUSTOMER RELATIONS

Personally handled on-site analysis, inspection, and implementation of proposed

solutions for numerous companies throughout North America.

Cultivated and maintained professional relationships with key personnel. Worked

closely with end-users to analyze current software/hardware requirements, and

presented programs/hardware to satisfy that need; provided technical support and

end-user documentation.

Maintained excellent customer service on special requirements and service issues,

accommodating customer's special needs requests and needs.

Used diplomacy and tact in all situations to ensure customer satisfaction, promote

good will and ensure repeat/referral business.

Monitored service quality; involved in daily contact with customers to troubleshoot

and resolve problems. Successfully resolved questions and concerns.

TROUBLESHOOTING/MAINTENANCE

Qualified to provide support and service on data and voice networking architectures,

PC/LAN/WAN technology, and database applications.

Assumed 24-hour on-call responsibility for key projects during implementation

phase.

Managed, supported, and maintained network systems; providing both on-site and

telephone support.

Maintained and updated security systems as necessary and when key employees

left the company.

Provided backup procedures to ensure hardware/software utilization at maximum

capacity and to minimize loss of production time to users.

PROFESSIONAL EXPERIENCE

Systech Retail Systems, Dallas Texas, June 1998 to March 2004

Avery Berkel, Fairmont Minnesota, 2004 – April 2010

EDUCATION / CERTIFICATION

Vatterott College, Springfield Missouri

Associates of Science, Information Systems

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