Office Assistant

Stacy Claussen

** ******* ******

Crystal Lake, IL 60014

Phone: 630-***-****

Email: *****.********@*****.***

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OBJECTIVE

Seeking a position as an Office Assistant where my extensive experience will be further developed and utilized, as well as achieving an opportunity for growth and stability.

ABILITIES

• 10 years Customer Service

• Excellent written and verbal communication skills, with an eye for detail

• Extremely productive in a high volume, high stress environment, both independently and as a team player

• Knowledge of country requirements in regards to Customs Authority Regulations

• Extremely proficient in the use of Microsoft Outlook, Microsoft Word, Exel, internet skills, and the ACD Telephone System

• Extensive experience with UPS, FedEx and DHL courier services

WORK EXPERIENCE

Reilly International, Wood Dale, Illinois

Ocean Exports Specialist – May 2010 – July 2011

Researched and planned the most appropriate route for each outbound ocean shipment from Door to Port by arranging the most appropriate packing, delivery and warehousing of goods at their final destination. Negotiated contracts, transportation and handling costs per each shipment. Obtained, thoroughly checked and prepared proper documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations. Offered consolidation services by sea and road ensuring cost-effective and secure solutions to small and medium sized shippers with insufficient cargo to utilize their own dedicated units.

Hapag-Lloyd, America LLC, Lisle, Illinois

Export Documentation Coordinator – August 2006 – Present

Handle the documentation for one of the largest export port of loadings in the United States along with a VIP account. Print and sign approximately 30 original documents a day after diligently checking for errors and receiving approval from the freight forwarder or shipper. Create Vessel Certificates that are compliant with claims and overseas regulations. Diligent customer service by problem solving approximately 200 emails and 35 phone calls a day, which are received from shippers, freight forwarders, and overseas agents.

Manhard Consulting, Ltd., Lombard, Illinois

Administrative Assistant – November 2004 – July 2006

Performed administrative and secretarial support for an engineering and land surveying firm, where customer service was the top priority. Answered a multi-line switchboard as well as greeted clients and visitors. Assisted in creating and assembling presentations for the engineers and land surveyors throughout the company. Typed contracts, proposals, response letters and transmittals.

The L.S. Starrett Company, Elmhurst, Illinois

Customer Service/Office Assistant – June 1999 – November 2004

Performed customer service support for an industrial tool company, which included phone order entry, invoicing, mass mailing, and annual inventory. Coordinated conferences and meetings, and maintaining supervisor’s schedules. Handled high volume phone line, while providing customers professional, courteous service.

EDUCATION

West Chicago High School, West Chicago, Illinois

High School Diploma

REFERENCES

References available upon request.

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