TERESA L. GILLIAM

***** ******* ** *** ***, Willoughby Hills, OH 44092, 216-***-****, w5od8i@r.postjobfree.com

CAREER PROSPECTUS/OBJECTIVE: Accomplished sales and administrative professional with proven new business, strategic planning, and account development skills. I possess comprehensive proficiency in learning new skills quickly.

PROFESSIONAL EXPERIENCE

PHILIPS HEALTHCARE Highland Hts., OH 07/2011- present

Document Control Analyst - for 2 weeks, and then transferred to:

Quality Specialist /Admin Asst– presently: Assign training courses; keep track of records for completeness and input any data needed into TEDS software or create spreadsheets that may be needed. Schedule meetings in Outlook and Admin Asst duties for the manager of Q&R.

PHILIPS HEALTHCARE –

(Adecco Staffing Assignment) Highland Hts, OH /03/2011-06/2011 Quality Assurance Engineer Assistant

Audited Supplier Files for completeness, made spreadsheets from the information

Phoned Suppliers for missing paperwork, sent emails to get information

NATIONAL FREEZER Cleveland, OH / 08/2009-03/2010 (laid off)

Shipping / Receiving Clerk

Managed daily delivery appointments, driver log-ins, data entry, weekly billing, etc.

Conducted daily customer service inquiries and presentations.

SHAPIRO & FELTY Cleveland, OH / 10/2007-10/2008 (laid off)

Served as Legal Assistant for attorneys in a variety of administrative support functions.

Prepared daily sales orders and assisted in mailroom and data management operations.

TOYOTA OF BEDFORD Bedford, OH /06/ 2006-10/2007

Generated consumer automotive accessory sales and provided ongoing customer service.

Served as a dealership greeter and provided customer relations support for sales team.

Drove repeat business through effective account management and consumer networking.

ALLSTATE INSURANCE Bedford Hts., OH /10/2005-07/2006

Generated consumer policy sales via new business networking.

Provided ongoing customer service to new and existing accounts.

Conducted daily data entry and a variety administrative functions.

WESTERN SOUTHERN LIFE INSURANCE Independence, OH / 01/2005/10/2005

Generated consumer life insurance sales via new business networking.

Increased sales volume of annuities and 401K transfers.

Managed heavy customer service operations and data entry functions.

SPITZER CHEVY NORTHFIELD Northfield, OH /01/ 2001-01/2005

Cultivated consumer automotive and truck sales via new business networking.

Managed internet sales via prospecting network and on-line sales presentations.

Served as Finance Manager for dealership consumer accounts.

BESTQUOTE INSURANCE Beachwood, OH /03/ 1999-01/2001

Directed daily customer issues including; exam appointments, exam scheduling, data entry, etc.

JEWISH FAMILY SERVICE ASSOCIATION Cleveland Hts., OH / 1990-1999

Served as an Administrative Assistant in four areas of departmental discipline including:

Assisted in the Psychiatric Department and the Director of the Mental Health Program.

Provided administrative support for the MR/DD Program for the director and clients.

Processed client funds and managed their banking activities.

Orchestrated daily management of bank deposits and 3rd party billing for CFO and Controller.

EDUCATION:

HONDROS COLLEGE: Independence, OH ~ 1990

Degree: Certification

License: Life/Health Insurance

COMPUTER EXPERIENCE:

Microsoft Office (Word, Excel, Outlook) in a Windows XP and Windows 7 environment.

Experienced in 10-key, data entry, and transcription applications.

Proficient in learning, mastering and applying new business application modules.

References Available Upon Request

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