Customer Service Accounting
Resume:
Tatiana Mihova
**************@*****.***
**** * ***** *** *******, IL, 60659
QUALIFICATIONS
An accounting and financial professional with over 20 years of experience who is proactive, innovative and result oriented
Top performer with proven track record of consistently meeting or exceeding goals and expected contributions
Strong analytical and research skills with capacity to maximize business and integrate finance functions
KEY STRENGTHS
Ability to manage and coordinate projects and motivate project team
Ability to prioritize tasks and deliver results in a fast-paced environment
Excellent interpersonal skills, communication skills and rapport with individuals from various cultures
High energy, competitive, detail oriented, fast learner, team builder and able to work with minimum supervision
EXPERIENCE
Bank of America – Global Trust Accounting and Fees Officer,
Operations Analyst – Trust Accounting – October 2008 – February 2011
• Participated in the accounting, financial reporting and daily operations for multiple business units for investment trusts. Prepared Revenue Reporting – monthly, periodic and Ad hoc reporting for Fee Income, Open Receivables, Write off Reports, Recovery, Payments Details and New Business Reports with Excel Spreadsheet development
• Proficiently handled full cycle of account receivables and payables, generated accounting transactions and reviewed general ledger reconciliations for regular and intercompany accounts
• Efficiently processed daily cash flows from Lockbox deposits, Mailed Checks, DDA, Global plus Wires and ACH payments
• Run monthly billing for various business units and prepared manual invoices, maintained records to ensure completeness and accuracy, bring inconsistencies to the upper management attention
• Investigated, resolved and generated accounting adjustments for daily cash balancing
• Processed refunds and other re-structuring activity: write-offs, settlements and modifications as necessary and appropriate, money movement to and from financial institutions
• Monitored customers calls and complaints from business partners – internal and external for quality controls and purposes and taking appropriate action
• Served as a reference for and maintained detailed information files frequently requested by management
• Analyzed customer and business partner trends to address opportunities for improvement
• Prepared and analyzed applicable metrics and communicated findings to Leadership
• Demonstrated dynamic leadership skills in training and directing team members
• Collected delinquent receivable balances and resolved billing disputes for trust accounts
• Participated in special projects and other duties as assigned
Bankers Life and Casualty Company Chicago, Illinois
Senior Internal Control Analyst – Accounting Control – July 2006 to December 2007
• Consolidated data from multiple systems for reporting. Verified and reconciled data for accuracy and completeness
• Performed account reconciliation audits for over 300 accounts including Suspense, Inter-company,
Re-insurance, Fixed Assets, Account Receivables and Account Payables, Balances accounts with multiple items and different sources of data with Excel Spreadsheets
• Understood and evaluated key internal controls at the process, transaction and reporting level, developed and executed internal control testing
• Summarized, researched and analyzed variances between Financial Reports and General Ledger accounts provided detail explanations of the differences and initiated any systems or procedural changes necessary to eliminate the cause in the future
• Investigated variances between Financial Reports and General ledger accounts and prepared necessary corrections
• Provided good customer service with various departments in the company
• Added Fixed Assets to the system and created monthly depreciation entries
• Supported the department to stay compliant with Sarbanes-Oxley recommendations
• Trained co-workers and new hires in data analysis techniques and tools
AON Corporation – Chicago, Illinois
Account Reconciler – Field Financial Services Department – April 2001 to July 2006
• Prepared account receivable entries, documented business transactions, PeopleSoft journal entries
• Analyzed accounting flow and general ledger activity for future enhancement and process improvements
for efficiency
• Controlled systems and physical records, day to day operations and quality internal control
• Verified and reconciled data for accuracy and completeness, reviewed information from systems to ensure
accuracy of General Ledger entries
• Performed account reconciliations for various accounts for monthly and yearly audits
• Balanced accounts involving multiple items and different sources of data with Excel Spreadsheets usage
• Investigated problems with accounts, reports and documentation with knowledge of sources and processes
• Responded to routine questions concerning area of responsibility, participates in department initiatives and
annual audit
• Actively participated in the Sarbanes-Oxley process by ensuring proper controls and documentation exist for
assigned areas
OTHER RELATED EXPERIENCE
Biochim Commercial Bank – Petrich, Bulgaria
Manager of Currency Department – January 1994 to February 1999
Wholesale Trade – Petrich, Bulgaria
Sales, Marketing, Accountanting – March 1982 to January 1994
Awards and Achievements
Aon Employee of the quarter - Recognition Program Recipient receiving platinum status
Reward stars from Bank of America, Annual Bronze Reward from Bank of America
Computer skills: Proficient in Excel, Microsoft Word, PeopleSoft, Mainframe IBM, Microsoft Outlook, On-line statements, Visual Info, On Demand, Lotus Notes and Internet applications, Business Objects System, Microsoft Outlook, QuickBooks, Itrac, IGL System, FDES, Global Plus, Ariba
Certificates from Tax Training School of H&R Block for continuing Professional Education for participating in the study of: Individual Tax Returns, Depreciation of Assets, Disposition of Personal and Business Assets, Investment Income Part 1 and 2, Employee Business Expense, Rental Real Estate, Sole Proprietorships
EDUCATION
Bachelor degree in Business Administration Major: Economics University of National and World Economics – Sofia, Europe
LANGUAGES: Fluent in Bulgarian
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