District Manager/ Director of Operations
Resume:
Fola Latinwo
NEW HAMPTON, NY 10958
******@*****.***
PHONE: 845-***-**** CELL: 845-***-****
Executive Highlights
• Organized, proactive, hands-on manager with exceptional follow-through abilities who can learn quickly and produce immediate contributions in business operations.
• Over 20 years of senior level experience in retail management. Forecast sales trends, enhanced revenue streams, turn around troubled operations, and achieve profitability in up-trending highly competitive markets.
• Comprehensive background leading all aspects of retail operations(e.g. P & L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive retail management training.
• Produced exceptional company growth, increased gross margin, enhanced productivity and set new quality standards through proactive design of innovative programs, and sales techniques.
• Consistent success in surpassing productivity and performance objectives.
Proven Areas of Knowledge
• Sales/Operations Management
• Identifying and Opening New Stores/Units
• Human Resources / Recruiting & Hiring
• Customer Service Excellence
• P & L Management
• Multi-Unit Retail Management
• Purchasing / Buying
• Market Analysis and Trends
• Operational Productivity and Troubleshooting
• Training and Development
• Budgeting & Cost Controls
• Inventory Management & Merchandising Strategies
Education
Business Management
Brooklyn College, Brooklyn, NY
Professional Experience
HMSHost, 2003 – Present
New York, NY & Newark, NJ
Area General Manager
• Supervise all aspects of operations of 16 locations (Union & Non – Union) and E-Commerce Website and implement plans to maximize sales.
• Provide leadership and direction to ensure the long term growth of the business and the development of individuals.
• Responsible for building talent through effective recruitment, hiring, staffing, effective leadership, self-management and effective interpersonal skills.
• Conduct store visits on a regular basis to ensure team strength, operational excellence, proper execution of company policies and directives and to provide additional support/recommendations to drive results as necessary.
• Maintain a high level of store presentation and visual merchandising in all stores.
• Ensure effective use of sales floor space to maximize sales and margins.
• Establish and communicate ongoing direction and action plans for stores via conference calls, electronic communications, etc.
• Manage and provide direction for store budgets, expenses, and payroll/schedules.
• Analyze business results and take necessary action to continuously improve.
• Constantly strive to increase average transaction and units per transaction.
• Ensure merchandising standards are being executed including visuals, signage and sales promotions.
• Evaluate and manage P & L statements and effectively interpret the data to impact outcomes.
• Build capacity through effective business analysis, execution and drive operational excellence
• Enforce high retail standards utilizing the Company’s existing merchandising guidelines.
• Ensure that customer service standards are consistently achieved by setting the example and motivating team to exceed all sales goals.
• Oversee compliance of stores with established policies and standards regarding but not limited to safekeeping of inventory, cash, property, sales and recordkeeping procedures and overall maintenance of the stores by performing required audits.
• Embrace change and encourage new ideas and methods of operations.
• Execute and monitor loss prevention and shrink program
• Identify sales and profit improvement opportunities and develop action plans to address them.
Alexander Pharmacy 1990 - 2003
New York, NY
• Director of Store Operations (1993-2003)
• Manage all phases of operations (development, growth and profitability) of eight retail stores ensuring effective profitability in relation to the distribution of budget (total volume –65 million)
• Responsible for guiding the stores to maximize store sales and profit and maintain high levels of customer service and productivity.
• Ensure compliance with all pharmacy laws.
• Responsible for new store opening.
• Responsible for Purchasing & Buying ( sourcing vendors, obtaining competitive quotes, negotiating terms, maintaining vendor relationships, approving vendor invoices against purchase orders, issuing purchase orders and ensuring correct & timely delivery against them and providing overall reporting and analysis on purchasing activities)
• Responsible for maintaining and analyzing weekly reports.
• Develop strategies for individual stores to exceed budgetary guidelines
• Evaluate monthly Profit and Loss Statement and recommends appropriate action
• Recruit, interview, hire, coach and train all Pharmacists & Store managers in all phases of the business and aid them in achievement of personal & professional goal
• Use strong business skills to set & maintain high company standards of excellence
• Responsible for achieving financial objectives including inventory and operational expense.
• Responsible for fostering a sales culture that will strategically enhance customer service.
• Responsible for payroll management.
• Ensure all company policies, procedures and promotions are communicated to all stores.
• Ensure quality customer care in all stores by following up and resolving all issues and problems.
• Develop & Implement promotional programs.
• Conduct store visits as needed.
• Manage HR issues
Store Manager (1990-1993)
• Responsible for sales, shrink, payroll, recruiting, hiring, merchandising and inventory control
• Ensure that excellent customer service standards are met
• Maintain daily operational standard.
• Conduct annual performance reviews on all employees
• Ensure that loss prevention and safety standards are maintained
Woolworth 1987 - 1990
Brooklyn, NY
Assistant Manager
• Responsible for scheduling and conducting interviews and coordinating new hire process including paperwork completion and associate orientation
• Monitor and implement plans to improve associate retention
• Manage store personnel administration, inclusive of time and attendance.
• Work collaboratively with the entire store management team to facilitate achievement of store goals.
• Ensure store provides a safe and secure working and shopping environment
• Oversee the implementation of merchandising techniques to enhance sales and profit growth
Technology
Oracle Database Management, SAP, Visual Basic & MS Office (Word, Excel, Outlook & Powerpoint), POS & Inventory Systems.
Certification
Loss Prevention
Contact this candidate