Customer Service Executive Assistant

Alisha I. Frank

*** ****** ****** 702-***-****

Las Vegas, NV 89106 *************@****.***

Executive Assistant, Food & Beverage

Experienced Executive Assistant with over 5 years expertise in written communications, data entry, report generation, and administrative support seeking an opportunity to utilize experience and enhance knowledge.

PROFILE

Dedicated Administrative Professional with a strong work ethic and the ability to build lasting client relationships

Self-motivated and organized professional skilled in orchestrating tasks and details to achieve project goals

Adept at communicating effectively with customers and staff

Dedicated team player, committed to providing the highest quality support and excellent problem solving skills to all organization levels

Exceptional organizational and planning skills; adaptable; always prepared to take on new challenges

PROFESSIONAL EXPERIENCE

MGM Grand, Las Vegas, Nevada

Executive Assistant, Food & Beverage October 2009 – Present

Provide executive-level administrative support to the Vice President of Food and Beverage and 5 department Directors. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Direct business relations and distribution of company literature. Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records. Process monthly expense reports reflecting supporting documents and budget code indexes. Prepare and maintain weekly attendance and annual vacation records for department management. Facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution. Diversity Champion.

MGM Grand, Las Vegas, Nevada

Administrative Coordinator, Food & Beverage March 2008-October 2009

Coordinate with various staff for operational support activities; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide administrative support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements. Promoted to Executive Assistant.

EDUCATION

University of Phoenix, Las Vegas, NV 2009-Present

Bachelor of Science – Environmental Science

PROFICIENCIES

Innovative Self Starter

Microsoft Word, PowerPoint, Outlook, and Excel

Records Management

Written Communication

Client Management

Data Entry Relationship Management

Production Assistance

Customer Service

Internet and Social Media Branding

Multi-Line Phone Capable

Accounts Receivable/Payable

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