Customer Service Medical

Christina Santiago ***** W. Myer Lane • El Mirage, AZ • 623-***-****

************@*****.***

Highlights:

• 5+ years of progressive Medical Front Office experience with specialized skills in records maintenance/updating and clerical.

• Work well in high pressure environment; able to complete multiple tasks concurrently without minimizing quality.

• Well organized - skilled at filing and retrieving information quickly.

• Bilingual - able to interpret for customers English-Spanish and Spanish-English orally and in writing.

• Able to work consistently whether independently or when collaborating with team.

Experience:

Dr.A Ruttinger D.O. Surprise, AZ

Medical Front Office/ Medical Records 10/2005 to 02/2011

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Answered telephones, direct calls, and take messages.

• Maintain and update patient medical records, either manually or using a computer.

• Communicated with patients, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.

• Scheduled appointments for patients, pulled and prepared patient charts, collected co-pays, verified patient insurance, answered multi phone lines, interpreted for Spanish speaking patients.

• Reviewed files, records, and other documents to obtain information to respond to requests.

Cardiac Solutions Peoria, AZ

Medical Records Clerk/Customer Service 03/2003 to 09/2005

• Maintained and updated medical records.

• Communicated with patients to answer questions and address complaints.

• Opened and sorted incoming mail

• Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.

• Computed, recorded, and proofread data and other information, such as records or reports.

Clinica Adelante Surprise, AZ

Medical Front Office/ Medical Records/ Customer Service 11/2000 to 03/2003

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Answered telephones, directed calls, and took messages.

• Collected patients’ co-payment, confirmed appointments, and verified insurance.

• Answered multi-line phones politely and efficiently.

• Interpreted for Spanish speaking patients orally and in writing.

Education:

Dysart High School El Mirage, AZ

Diploma

Contact this candidate