Marcia Armstrong

Marcia Armstrong

******.*********@*****.***

Experience office assistant; offering over 3 year’s progressive advancement in the health care industry. Detailed oriented, customer service focused professional. Graduate of an accredited program as a Certified Nursing Assistant (CNA.)

Hallmarks:

? Experience team player, with the ability to work within a team building atmosphere, customer service focused and excellent communication skills.

? Demonstrated critical thinking to be able to communicate and handle job responsibilities in accordance with various Health Care Code of Business Conduct, all appropriate professional standards and applicable state/federal laws. Strong knowledge of medical and HIPAA terminologies.

? Proven ability to handle multiple projects and details simultaneously, with strong problem solving, interviewing and fact-finding skills.

? Possess a strong working knowledge of all back office systems used to provision services and capture customer and product information, as well as the company billing system.

? Experience in working with individuals from diverse educational, cultural and socioeconomic backgrounds.

PROFESSIONAL EXPERIENCE

Atlanta Women’s Specialist, Atlanta, GA 10/06-Present

Office Assistant/OBGYN

Provide secretarial, clerical, and administrative support services to nursing unit. Handle patient registration and checkout. Meet and greet patients, schedule lunches, procedures and patients’ appointments, maintain files and inventory. Verify patients insurance and referrals. Scan and index patient’s medical records. Answer multi-line telephone system; triage calls. Retrieves sorts and distributes mail for practice. Ensures the medical records has been pulled, reviewed and prepared for the patient visits. Routes all electronic faxes as appropriate. Updates patient demographics, schedule appointments and reset patients passwords via the web electronic medical records.

UCONN Health Center, John Dempsey Hospital, Farmington, CT 06/03-04/06

Unit Secretary/Hematology Oncology Unit

Provide secretarial, clerical, and administrative support services to nursing unit. Handle patient registration/intake/discharge. Prepare correspondence, meeting minutes, statistical reports. Meet and greet patients, schedule meetings, procedures and patients’ appointments, maintain files and inventory. Answer multi-line telephone system; triage calls.

State of CT, Dept of Children & Family, Hartford, CT 10/01-01/03

Office Assistant/HR Workers’ Compensation Division

Provided office support and services to HR staff. Researched and verified confidential employee information, and processed patient payments. Worked on special projects assigned by the Workers’ Compensation unit.

CT Children Medical Center, Hartford, CT 06/00-09/01

Office Clerk

Provided office support and services to medical center staff. Managed the recordkeeping process of client medical records. Researched, verified and resolved confidential claim information.

COMPUTER SKILLS

Software: MS Office (Word, Excel & PowerPoint), Outlook, Palm Pilot, Healthmatics and Enterprise.

Customer Services specific software: SAP and various Customer Information and billing systems.

Operating Systems: Windows 98 and Windows XP.

EDUCATION

Wethersfield Educational Training, Certified Nurse Assistant, certificate of completion, 2005

State of CT, Dept. of Public Safety & Security, Fingerprinting, certificate of completion 2002

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