Francis HIckey Data Analyst
Resume:
FRANCIS HICKEY
Andover, NJ **821
OBJECTIVE: To secure a motivating and challenging position in Information Management where the application of personal skills and abilities coupled with superior effort, will earn consideration for increasing levels of responsibility
PERSONAL:
I have a background of experience in teaching and performance, attesting to meticulous attention to detail, together with refined communication and interpersonal skills. I am strongly dedicated to task in seeing assignments through to completion, with speed and accuracy. I posses the ability to learn complex information, disburse it with clarity, and effectively assess comprehension and requirements for further explanation. I am skilled in areas of Customer relations, data management, and data processing. I posses a knowledge of various operating systems and software packages including, Windows, DOS, UNIX, MicroSoft Office, CRM, Electronic Territory Management, WebX and Lotus.
EXPERIENCE: Data Analyst Dendrite International Bedminister, NJ
Responsible for daily operation and troubleshooting of a 4000 user field force UNIX based program. Create shell scripts to facilitate the daily processing of data files. Troubleshoot, analyze and correct rejected transactions using SQL. Provide advanced support for customer service/help desk personnel. Process, QC and analyze daily electronic transactions and files for Pharmaceutical Sales Force. Train new hires in the daily production processes. Create and update documentation for departmental use. Experienced in CRM software and territory management software.
January 1998 - Present
Trainer/Senior Support Representative March 1995 January 1998
Participated in the training of the national sales force for a Fortune 500 company in a Windows based Electronic Territory Management System. Performing Quality Control procedures on the system and system upgrades. Responsible for all phases of daily operations on a technical support help desk servicing pharmaceutical sales representatives of a major pharmaceutical company. Direct client contact and on-site supervision of customized database installations. Provide first and second level hardware and software diagnostic support for all issues. Phone contact with a client base of over 1000 users in support of in-house and third party software products on various hardware platforms. Support of Microsoft Office software package. Electronic mail support includes message creation, file attachment procedures, and file maintenance, Responsible for maintaining a current database of all incoming calls to the Support Center. Supervise, monitor, and verify shipments of hardware and software materials to clients.
Technical/Systems Specialist ADVANCED ENVIRONMENTAL Philadelphia, PA TECHNOLOGY CORPORATION December 1988 - December 1994
Responsible for maintenance, troubleshooting, offering user support, training, and performing software installations and upgrades on the various types of computers and peripherals utilized by sales, marketing, secretarial and field personnel in the Philadelphia Branch office. Duties also included the processing of all contract and approval correspondence for the Branch. I gathered and maintained up to date Information regarding the status of waste profiles, disposal site options, and samples that were on site or at various laboratories for analysis. Organized, compiled, and circulated timely approval reports and advised the Sales and Operations Departments as to the progress of pending approvals.
EDUCATION: TEMPLE UNIVERSITY, Philadelphia, PA
Bachelor of Music Education
Holy Family College, Philadelphia, PA
30 credits Computer Science Curriculum
Chubb Institute, Media, PA
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