Customer Service Representative
Resume:
Lori J. Gonzales
Denver, CO *****
*****************@*******.***
Objective:
To obtain a permanent position that will enable me to use my current job skills professionally with initiative and the desire to excel.
Personal Qualifications:
• Dependable and able to maintain a positive attitude when under pressure
• In every employment situation, I have earned respect from my colleagues and employers
• Demonstrate accuracy with attention to detail
• Strong communication skills that establish a productive and positive attitude towards customers
• Ability to work well in a team environment
Experience:
Debra Bryan & Assoc Kroger Pharmaceutics 12/2011 - 3/2012
Greenwood Village, CO Warehouse
Employment Placement Specialist
• Packing & Shipping
• Receiving
• Stock Merchandise
• Bar-code Scanning
Pine Environmental Services, Inc
Centennial, CO
Customer Service Representative
8/2010 - 11/2011
• In charge of front desk - Answering phones, Greet, Assist customers
• MAS 200 – Email, Excel, Word, Scan Documents, Filing
• Prepare invoices for Corporate billing
Royal Crest Dairy
Denver, CO Customer Service Representative
2/2004 - 5/2010
• Collection Calls, Debit/Credit customer accounts, Credit card payments
• AS400 – Input orders, 10key, Application Updates, Return or exchanges
• Answering Phones
Video Professor
Lakewood, CO
Customer Service Representative 9/2003 - 2/2004
• Windows 98/2000 assist customers with questions about software
• Input accts for Credits/Debits
• Answer phones, Solicit our software
Lori J. Gonzales
Page 2
Windsor Industries
Englewood, CO
Customer Service Representative 5/2001 - 12/2002
• AS400 Inputting 10 key on ordering parts & machines for customers
• Process credits/rebills
• Faxes on line
• Solicit upsells
• Handle mail
• Help in shipping and pull parts, Print out Pick Lists
Education:
Barnes Business College
Denver, CO
Obtained knowledge to enter the business profession.
Contact this candidate