Steward

SURYAKANT SAHOO

S/O – Kalandi Charan Sahoo, PO-Baisinga, VIA-Badasuanlo, Dhenkanal, PIN-759039, Orissa, India

**************.***@*****.***

FOOD & BEVERAGE SERVICES PROFESSIONAL

DEDICATED TO PROVIDING A PLEASURABLE DINING EXPERIENCE WITH NATURAL POISE & FRIENDLY DEMEANOR

• Highly organized and personable professional with experience providing exceptional customer service in 5 star hotels and/or fine-dining restaurants.

• Exceptional interpersonal and team building skills with an aptitude of building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior escalation

• Thorough knowledge of menu offerings, including gourmet food, spirit, and wine pairings.

• Comprehensive knowledge of alcoholic beverage mixing and serving.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

• Highly skilled at organizing time, resources and workload to maximize daily productivity

• Success multitasking while remaining professional and courteous in fast paced environments.

CORE COMPETENCIES

Food & Beverage Food Preparation

House Keeping/Steward Server/Waiter

Inventory Management Sales Coordination

Customer Service / Guest Relations Organizational & Communication Skills

EDUCATION & CREDENTIALS

B.H.M.C.T (Bachelors of Hotel Management & Catering Technology) - School of Hotel Management, I.T.E.R, Bhubaneswar, Orissa, Biju Patnaik University of Technology, India – 2010

TRAINEE EXPERIENCE

Represented SHM (ITER) in the International Food Festival, Bhubaneswar in the year 2007 & 2008 and was in charge of generating customers & serving food and beverages to them.

Successful completion of 6 months internship at Hotel Jaypee Residency Manor, Mussoorie as a trainee in the Year 2008 in different segments as follows:

• F & B Service - 1 month Duration

• Work exposure in all the departments of F&B; performed the duties as a server, housekeeper, and effective interaction with the clients.

• Responsible for inventory, shift transform, liquor exhaustion, planning, miscellaneous paperwork, direct reports, calculating register at end of shift, and ensured all is in operational order.

• Front Office Management - 1 month Duration

• Management of the front desk .In charge of all front desk operations; Attending incoming and outgoing calls

• Responsible for transferring of calls to various departments .Responsible for dispatching courier mails and maintained a record of them; Coordination of ID and other visitors cards

• Responsible for distributing inwards documents received; Responsible for payments of bills; Handling all of the company’s petty cash

• In charge of utilities and maintenance of furniture

• Responsible for booking of services for the company; In charge of faxing documents to various locations on a timely manner

• House Keeping - 1 month Duration

• Ensured cleanliness & orderly attractive rooms in the hotel.

• Obtained list of vacant rooms which need to be cleaned immediately and list of prospective check-outs or Discharges in order to prepare work assignments.

• Examined rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and made recommendations to management.

• Kitchen - 1 month Duration

• Pre-preparation of food items & Salad Making

• Responsible for preparing table settings and displays.

• Responsible for welcoming the guests and visitors.

• Arranged and stocked napkins, utensils and linens in service areas.

• ACTIVITY Dept - - 1 month Duration

• Responsible for maintenance of all sports equipments.

• Also maintained cash registers.

EXPERIENCE

Waiter/Steward Al Raha International Integrated Facilities Management, Abu Dhabi, UAE, Feb’ 2011 to present

• Assisting guests in order selection by promoting specific menu items and specials.

• Responding to inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and deserts to increase guest check averages.

• Coordinate with kitchen staff to ensure timely and accurate order preparation.

• Regular follow-up with guest tables and promptly fulfill additional requests.

• Inspecting all areas (grounds, lobby, public restroom, business center, meeting rooms, fitness room, restaurant, guest floor hallways, and non-public areas) of property to identify/resolve any cleanliness, condition and security issues within reason.

• Referring and following-up on maintenance issues/problems with Engineering to protect hotel assets, ensured safe, accident free environment for guests and employees and maintained/improved guest satisfaction

• Providing guidance to staff/guests in emergency situations in accordance with company policies and procedures

• Effectively and tactfully enforced hotel's rules and regulations

• Performing tasks and duties as assigned by the Leadership Team and responding to directions given by any member of management or Manager On Duty

• Monitoring and handling guest complaints to ensure guest satisfaction

• Responded to guests’ reports of maintenance issues and resolve to their satisfaction

EXTRA-CURRICULAR ACTIVITIES

Participated in Volley Ball Championship in ITER - 2007 & 2008

Participated in Football Championship – 2008

Participated in Ekamra international food festival for the two consecutive years (2006 & 200707)in Bhubaneswar

Participated in Puri beach festival, Puri.

Participated in Toshali craft festival, Bhubaneswar.

Successfully co-ordinate various programs in the college.

PERSONAL DETAILS

Date of Birth 07.07.1984

Nationality Indian

Languages Known English, Hindi, and Oriya

Interests Playing Snooker, Cricket, Badminton & Reading Magazine

References Available On Request

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