Sales Customer Service

Rashmi R Bhosale

** ****** **** ******, *** *, Queensbury, NY 12804

• Home: 518-***-****

• Cell : 917-***-****

• Email : **********@*****.***

Objective

Seeking a position in Customer Service where my extensive experience will be further developed & utilized.

________________________________________

Personal Summary

• Pleasing personality and capable of studying the banking need and thus bringing a productive change in the environment by mooting our favourable ideas.

• Ability of keeping the current updates at hand in the banking sector.

________________________________________

Profile Summary

• Experienced professional with a successful career in banking, business development and administration.

• Excel at interfacing with others at all levels to ensure organisational goals are attained.

• Proactive approach has resulted in capturing numerous accounts and expanding client base.

• Possess excellent interpersonal, analytical and organisational skills.

• Excel within highly competitive environments where leadership skills are the keys to success.

________________________________________

Work Experience

Citizens Bank, Queensbury, NY

Bank Teller Apr 2010 – Dec 2010

• Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures.

• Responsible for confirming and examining the deposited checks.

• Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record.

• Delivers excellent service to all bank customers.

• Meets teller sales referral goals and actively participates in sales promotions.

• May refer customers to other bank staff for problem resolution.

Highlights:

Overachieved sales target consistently in all the quarters.

Development Credit Bank, Mumbai

Bank Officer June 2008 - Apr 2009

• Provide education to customers about Bank products.

• Responsible for confirming and examining the deposited checks.

• Provide help to customers with the questions of fund availability.

• Responsible for receiving cash and verify deposits.

• Counted cash and examined checks.

• Responsible for providing teller transaction efficiency and quality to customers.

• Counsel high net-worth individuals with regard to investment opportunities, risk analysis and monetary returns.

• Cross-sell banking services and products to clientele.

• Active participation in Bank Audits.

• Hands on experience on Finacle Software.

Highlights:

• Generated more than Rs. 250 thousand of total business within a 12-month period getting qualified for a promotional trip to Dubai.

• Achieved sales targets.

ICICI Bank [Industrial Credit and Investment Corporation of India], Mumbai

Bank Officer June 2007-June 2008

• Provided education to customers about Bank products.

• Responsible for confirming and examining the deposited checks.

• Handled various accounting transactions and reconciliation tasks.

• Provided account status data whenever required and handled phone enquiries.

• Handled tasks related to incoming and outgoing mail.

• Sold all financial bank products such as Life Insurance, General Insurance, Certificate of Deposit, Mutual Funds, Gold Coins etc.

• Counsel high net-worth individuals with regard to investment opportunities, risk analysis and monetary returns.

• Trained and supervised new hires.

• Hands on experience on Finacle Software.

Highlights:

• Awarded as the “Emerging Emperor of the Month - Oct 07 & Feb 08” from ICICI bank for achieving the highest number of Life Insurance Policies.

• Achieved sales targets.

________________________________________

Skills

• Proficiency in all Microsoft Office Applications.

• Strong presentation skills.

• Capable to grab any information and bring it in to shape in no time.

• Pleasing personality to interact with customers enthusiastically.

• Strong competitive drive and work ethic to succeed.

________________________________________

Education

Post Graduate Diploma in Banking Operations 2007

Institute of Finance Banking and Insurance [IFBI], Mumbai

Bachelor of Science in Industrial Chemistry 2003

Mumbai University, Mumbai

________________________________________

Certifications

Central Depository Services (India) Limited [CDSL]

One year certificate course in Accountancy

Certified Professional in System Management

Diploma in System Management

________________________________________

Status

Permanent Resident

Contact this candidate