Melissa Germain

**Terhune Avenue Jersey City, NJ 07305

Home: 201-***-**** Cell: 646-***-****

w4v2ew@r.postjobfree.com

Administrative Assistant

Profile

Detail oriented administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Solid background in the geriatric field. Sturdy planner, who readily adapts to change, works independently and exceeds expectations. Able to manage multiple tasks and congregate firm deadlines without compromising quality.

Education

New Jersey City University Jersey City, NJ

Relevant Courses:

MS Office for Professional Staff

Electronic Presentations

Keyboarding and Document Formatting

Communication Skills

Professional Office Procedures

Professional Development:

Psychology, 2013

Hudson County Community College Jersey City, NJ

Associates Degree: 2007

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Demographics/Reports

Event Planning

Calendaring

Front-Desk Reception

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access

Experience

Jewish Family and Counseling Services Jersey City, NJ

Admin. Assistant/ Intake 2006 to 2012

Documented client data in computer system.

Scheduled/greeted clients, answered phones, ordered office supplies.

Maintained new referral. Tracking system that improved client care, indentified and resolved problems of delays in client home maker services.

Earned exceptional remarks on performance reviews, with credentials for eminence in areas including work volume, accuracy and quality; ability to discover and master new concepts; constructive work ethic; and commitment to providing supreme service.

Hoboken Multi-Service Center Administrative Assistant 2004 to 2006

• Answered phone calls and routed calls to case managers.

• Sorted client files with associated planning.

• Helped with planning trips for senior citizens.

• Increased productivity through superior client interaction and prior department experience, allowing staff to evaluate more clients.

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