IT Manager

QUALIFICATIONS PROFILE

Technically sophisticated, seasoned, and tenacious professional powered with broad-based IT background in infrastructure operations. Show remarkable abilities in all facets of project life-cycle development, from initial feasibility analysis and conceptual design through documentation, implementation, quality review, and enhancement. Demonstrate keen expertise in conceiving and implementing unique strategies to optimize business operations, elevate productivity, and boost revenue. Excel in delivering simultaneous, large-scale, mission-critical projects within budget and time constraints. Hands-on manager with outstanding ability in leading, motivating, and coordinating technical teams and projects. Proven effectiveness to multitask in a competitive, team-oriented, and multi-platform environment.

AREAS OF EXPERTISE

- Infrastructure Architecture - Project Management and Operations

- Vendor Negotiations and Management - System Security and Integration

- Technical Support and Troubleshooting - Network Installation and Administration

- Leadership, Training, and Team Building - Continuous Process Improvement

- Time and Budget Management - Superior Presentation and Negotiation Skills

- Problem Resolution and Decision Making - Highly Organized with Strong Analytical Abilities

EMPLOYMENT HISTORY

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CHRYSLER / DAIMLERCHRYSLER CORPORATION 1985–2008

Manager, Enterprise Web Content Management, Application Support,

Auburn Hills, MI May 2005–Nov 2008

Spearheaded a multi-functional team of 14 developers (10 on-site, 4 off-shore) for combined and inter-dependant projects such as Employee Portal and Tech Portal. Served as liaison between 15 business customers (more than 20,000 users) and software developers. Built and cultivated long-term quality relationships with several key suppliers. Monitored performance measures to define project scope and to meet corporate goals and objectives. Facilitated Vignette regular user training session on a bi-weekly basis for more than 10 students. Communicated with customers personally or through phone to provide information in response to inquiries about products and services as well as to handle and resolve complaints.

Notable Contributions:

- Cost-effectively save $200K through successful negotiation of enterprise license agreements and consolidation of stand-alone agreements.

- Instrumental in the implementation of FAST search that resulted to elimination of duplicate search products and savings of $200K annually

- Initiated the development of cost matrix for projects that were not part of departmental standard offering or for new customer projects

- Utilized strategic planning to Vignette Web Content Management and FAST Enterprise Search platform

- Intensified the development of project charter, project scope, risk logs, project logs, dictated by corporate project management process, (IDS Houston)

- Regenerated customer confidence in the Web Content Software through continuous improvements and excellent customer service

- Administered more than $1M department budget in revenue each year

Manager, Infrastructure Support Team for Enterprise Web Content Management Group, Auburn Hills, MI Oct 2002–May 2005

Established and implemented policies and procedures to ensure stability of Web Content Infrastructure. Planned and maintained a primary and secondary environment in support of migration strategies. Conducted weekly team meetings for technical brainstorming and team building activities. Convened with team and technical / business customers to present information from upper management. Supervised the migrations to new versions of currently deployed software including hardware allocations and re-purposing. Maintained a group of 20+ servers with corporate monitors as well as all maintenance agreements.

Notable Contributions:

- Obtained $250K annual savings by consolidating the maintenance agreements of 40+ UNIX servers

- Reduced the outages of Web Content Software resulting in saving $100k annually

- Lessened project timelines to two weeks by developing positive relationships with external departments

- Diligently managed a team of six software support technicians responsible in providing 24x7 support for Chrysler’s web content and document products

- Formulated code deployment policies to ensure successful deployments

Manager, Network Management and Performance, Auburn Hills, MI Jun 1997–Oct 2002

Effectively managed a team of 10 network management technicians responsible for an environment of 70+ UNIX workstations and to support for DaimlerChrysler’s world-wide Network Control Center. Oversaw several RFI’s and POC’s (Proof of Concepts), for network performance monitoring software. Proud member of the OVFI organization and elected to the Board of Directors for the OVFI user group by peers in the industry. Facilitated training on the network management software for groups outside of the Network Control Center. Carried out the Proof of Concept and implementation of Chrysler Network utilization tools.

Notable Contributions:

- Eliminated the need for down time of the Network management system for backups ensuring 24x7 monitoring of plant networks and resulting to estimated savings of $500K annually.

- Consolidated all maintenance agreements for 70 UNIX servers and HP software resulting in an annual cost savings of $200K

- Saved $100K annually by instituting Backup and Recovery software for bootable recovery of systems software and configurations

- Cut down the nightly outages for backups from 3 hours to 0 hours

- Instituted the Disaster Recovery plan for the Network Management platform including remote site facilities and equipment, monthly backups and tests

- Decentralized the Network Management equipment between two datacenters for better redundancy and reduce single point of failure

Manager, Network Control Center (NCC) Process and Integration Specialist,

Sterling Heights, MI 1995–1997

Supervised a team of four process specialist, responsible for internal processes and external communications to other departments. Oversaw several proof of concepts and facilitated vendor meetings for particular software and hardware tools. Interacted with each team leader to review concerns or obstacles that led to inefficient processes.

Notable Contributions:

- Significantly reduced rework for port activations with a savings of three days time delay for retries

- Played a vital role in engineering a project management straw-man with repeatable steps

- Increased visibility and flexibility by redesigning the Operational Readiness Review process ensuring Sarbanes Oxley compliance

- Functioned as a Chairman for Server and Network Switch Port Activation committee with a goal of decreasing 1st attempt failures of switch port activations; first time activation failures decreased by 90%

EARLIER CAREER

GLOBAL PRODUCT MANAGER, AUBURN HILLS, MI 1993–1995

SPECIAL PROJECT, AUBURN HILLS, MI 1991–1993

TELECOM ANALYST, NETWORK CONTROL CENTER, STERLING HEIGHTS, MI 1990–1991

TECHNICAL SUPPORT ANALYST (TSA), DETROIT, MI 1985–1990

- CHRYSLER / DAIMLERCHRYSLER CORPORATION

EDUCATION

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BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Central Michigan University, Mount Clemens, MI: 1996

TRAINING and CERTIFICATION

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PMI Certification: On Process

MS Office Suite: Word, Excel, PowerPoint, Visio, Project

Dale Carnegie: Public Speaking and Coaching Classes

George Washington University: Project Management Cost and Scheduling

Nortel’s Networking and Equipment Configuration Classes

HP OpenView Setup and Configuration Classes / Solaris / HPUX Administration I and II

PROFESSIONAL AFFILIATIONS

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Board Member, OpenView Forum user group (OVFI) | Member, Midwest Vignette User Group

ACTIVITIES

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Board of Directors Trustee, Michigan Hawks Travel Softball

Secretary, Brandon High School Hockey Parent Board

Member, Technology Committee of St. Joseph Catholic School

Youth and High School Hockey Referee, Flint Ice Hockey Referee, Tri-County Referee Organization

Member, Michigan High School Athletic Association (MHSAA)

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