Customer Service Data Entry
Resume:
Patrice Jackson
Oakland, ca. **621
Actively seeking a position with a Company that believes in exhibiting
WORLD CLASS SERVICE
Proactive, creative, and goal-oriented professional with over 6 years of progressive experience providing wide range of administrative assistance to various institutions. Expert in tackling the complex challenges of driving continuous improvement. Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously, able to prioritize workload and multi-task within fast-paced environments. Promotes working environment procedures conducive to improving productivity, increasing efficiency, enhancing quality, and strengthening financial results. Possess specialized expertise in Access Service Request issuance and management, circuit design, and customer service. Excellent interpersonal skills and able to communicate and collaborate effectively with co-workers at all levels.
CORE COMPETENCIES
Effective communication skills; Adept in public and customer relations, and liaison.
Resourceful and well-organized; Skilled in activity planning and task management.
Keen sense of responsibility; Solid professional standards. Excellent track record of dependability.
Problem solver; Respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.
SKILLS AND PROFICIENCIES
Provisioning HR Assistance and Administration Customer Service
Data Entry Documentation Inbound and Outbound Calls
PROFESSIONAL EXPERIENCES
Provisioner Jan 2010 to May 2011
Healy-Co (Contract) San Ramon, CA
• Initiate and manage to completion Access Service Request (ASR) for wireless trunks, transport facilities, and cell sites for various clients with multiple Local Exchange Carriers (LEC), Wireless Carriers, and Long-haul carriers
• ASR processing of all Transport and Interconnect switched facilities from order issuance to completion with multiple (LEC) systems, long-haul carriers, and wireless carriers for ATT Mobility and T-Mobile Wireless.
• Build Granite/Xng paths and segments and update all to completion. Updated multiple vendor databases with circuit information.
• Experienced in circuit ordering for PSTN Trunking, DS0/DS1/DS3, E911 and OCn services. DS1 ordering includes Trunk Groups and Cell Sites.
• Provision managed trial for a new customer single handedly resulting in a permanent customer.
• UMTS provisioner for a special part time project consisting of issuing orders to LECs, following up for FOCs on a timely manner. Validating CFA and addresses to make sure all circuits match.
Issued many CFA rolls and T1 rolls on various T-Mobile projects.
HR Phone Representative Jan 2009 to Jan 2010
ClearBenefits (Contract) San Ramon, CA
Provided wide range of administrative assistance to include:
• Answer Inbound Calls
• Assist clients with their various account needs (i.e Benefit plan selection, enrollment, carrier information, payroll etc)
• Data entry
• Maintain accurate data in company database
Data Specialist March 2007 to Jan 2009
Chevron (CITC) Concord, CA
• Data Entry
• Create and Manage Resource reports
• Take information from Excel spreadsheet and input into a global database
• Meet with Team Leads to track and maintain data accuracy
• Develop processes to help document data when needed.
• Maintain accurate Resource data in database.
• Track and maintain Onboarding/Offboarding Resources in database
• Assist with PowerPoint creations
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